如何应付客户抱怨价格高的应对

能合情合理说服客户在客户所说的原材料下降，零售价格下落的情况下还接受你价格的上涨。并说明你们现在报价比以前达成的价格高的原因。理由充分的说服客户接受你的报价。

客户说了，如果价格不降低15%以上就到别处去订货。你如何说服客户接受你的价格并且不转到别处订货？

客户的原文如下：

Dear XXX

（XXX敬启）

We thank you for your letter of 19th November quoting us for the captioned XXXX.

(非常感谢你11月19日对 XXX 的报价函)

While appreciating the quality of your XXXX, we find your prices are too high to be acceptable. May we refer you to S/C No.89SP-7 against which we booked with you 1000 sets of the same brand at the prices about 10% lower than those you now quote us?

（尽管我们欣赏你们XXXX 的质量，但是我们发现你们的价格高的不能接受，请允许我们提示你们参考我们订购的同样品牌的1000套 的89SP-7号销售合同，那时的价格比你现在报给我们的低10%。）

Ever since then, the prices of raw material have dropped considerably and the retail prices of your XXX here have also fallen by 5%. To accept your present quotation would mean a heavy loss to us. not to speak of profit.

（自从那时起，原材料价格明显下降，而且我们这儿的你们的XXXX零售价格也下降了5%。如果接受你现在的价格意味着我们损失惨重，更不用说盈利）

we would, however, every much like to place further orders with you if you could bring down your prices at least 15%. Otherwise we can only switch our requirements to others suppliers.

（如果你们能把价格下降至少15%，我们还是非常愿意继续从你们订货的。否则我们只能转向其他的供应商了。）

it is hoped that you would seriously take this matter into consideration and let us have your reply soon.

（我们希望你们认真考虑这个问题并且尽快回复我们。）

yours faithfully

XXXX/Purchase Manager

（你忠实的

XXX/采购部经理）