BMC IPMI Watchdog Timer Timeout（The system has rebooted from a Automatic Server Recovery (ASR) event

Advisory: (Revision) Integrated Lights-Out 2 (iLO 2) And iLO 2 Management Controller Driver - FIRMWARE/ DRIVER UPGRADE REQUIRED: ProLiant Server May Unexpectedly Reboot And Display Event ID 57 Error Messages

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01802766

Version: 8

NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2010-11-15

Last Updated: 2010-11-15

DESCRIPTION

Document Version

Release Date

Details

11/15/2010

Added the the following to the Resolution section: ProLiant Support Pack (PSP) 8.30, and HP Smart Update Firmware DVD Version 9.10 (B).

09/23/2010

Added "FIRMWARE/DRIVER UPGRADE REQUIRED" to the Title of the advisory.

05/05/2010

Added instructions to "Reboot Server" as the last Resolution step.

04/13/2010

Updated the Title, Description, and Scope Sections to include affected Versions of iLO 2 Firmware Version 1.81 (or earlier) and the iLO 2 Management Controller Driver Version 1.11.1.0 (or earlier). Updated the Resolution Section to include the permanent fix, iLO 2 Firmware Version 1.82 (or later), and iLO 2 Management Controller Driver Version 1.12.0.0 (or later). Updated the Description section to include another error message that may display.

03/05/2010

Updated the ILO 2 Management Controller Driver Version to 1.11.1.0 (or earlier) in the Title, Description, and Scope Sections.

01/20/2010

Updated information relating to the Windows Event Log.

01/19/2010

Added the HP ProLiant xw460c Blade Workstation to the Platforms Affected section as well as Microsoft Windows XP to the Scope and Operating Systems Affected section.

07/06/2009

The original document release.

IMPORTANT: The iLO 2 Firmware Version 1.82 (or later), iLO 2 Management Controller Driver Version 1.12.0.0 (or later), ProLiant Support Pack Version Version 8.30 (or later) and HP Smart Update Firmware DVD Version 9.10 (B) (or later) is considered a critical fix and is required to fix the issue detailed below. HP strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in Server rebooting and displaying Event ID 57 error messages. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

When using iLO 2 Firmware Version 1.81 (or earlier), iLO 2 Management Controller Driver Version 1.11.1.0 (or earlier), ProLiant Support Pack Version Version 8.25 (A) (or earlier) or HP Smart Update Firmware DVD Version 9.00 (or earlier), a ProLiant server may unexpectedly reboot when running Windows Server 2003, Windows Server 2008 or Windows XP. The following event ID 57 duplicate sensor error messages may be displayed in the Windows Event Log:

In addition, the following Automated System Recovery (ASR) message may be displayed in the Windows Event Log:

Information Events 1090 Server Agents bl460c N/A System Information Agent: Health: The server is operational again. The server has previously been shutdown by the Automatic Server Recovery (ASR) feature and has just become operational again.

Furthermore, the following ASR message may be displayed in the Integrated Management Log (IML):

ASR Detected by System ROM Automatic Server Recovery 1 Critical 1

As well as, the following error messages may display in the Windows System Event Log because of a timing issue between the Windows Health Driver and iLO 2 firmware Version 1.81 (or earlier):

SCOPE

Any ProLiant server configured as follows:

Integrated Lights-Out 2 (iLO 2) Firmware Version 1.81 (or earlier)

iLO 2 Management Controller Driver Version 1.11.1.0 (or earlier)

ProLiant Support Pack (PSP) 8.25 (A) (or earlier)

HP Smart Update Firmware DVD Version 9.00 (or earlier)

Windows Server 2003, Windows Server 2008 or Windows XP

RESOLUTION

In order to prevent unexpected server reboots, upgrade to both of the following:

Integrated Lights-Out 2 (iLO 2) Firmware Version 1.82 (or later)

iLO 2 Management Controller Driver Version 1.12.0.0 (or later)

IMPORTANT: If the server is a ProLiant DL380 G6 server, also perform the actions in the following advisory:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c01955503

iLO 2 Firmware Version 1.82 (or later) and iLO 2 Management Controller Driver Version 1.12.0.0 (or later) Driver Separately Upgrade Method

Perform the following steps to upgrade to iLO 2 Firmware Version 1.82 (or later):

Select the following URL:http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Under category, select BladeSystem or Servers.

Select BladeSystem Server Blades or ProLiant/tc Servers.

Select the appropriate Server Series.

Select the appropriate server.

Select the appropriate operating system.

Under category select Firmware - Lights-Out Management.

Select the Download button next to the description Online ROM Flash Component for Windows - HP Integrated Lights-Out 2 Version 1.82 (or later).

Reboot the server.

Perform the following steps to upgrade to HP ProLiant iLO 2 Management Controller Driver Version 1.12.0.0 (or later):

Select the following URL:http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Under category, select BladeSystem or Servers.

Select BladeSystem Server Blades or ProLiant/tc Servers.

Select the appropriate Server Series.

Select the appropriate server.

Select the appropriate operating system.

Under category select Driver - System Management.

Select the Download button next to the description HP ProLiant iLO 2 Management Controller Driver Version 1.12.0.0 (or later).

Reboot the server.

The upgrades can be performed separately or by upgrading them both at the same time with Proliant Support Pack Version 8.30, HP Smart Update Firmware DVD 9.10 (B). Choose one of the following upgrade methods to upgrade the iLO 2 firmware and iLO 2 Driver.

ProLiant Support Pack (PSP) Version 8.30 (or later) Upgrade Method

Perform the following steps to upgrade to PSP Version 8.30 (or later):

Select the following URL:http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Under category, select BladeSystem or Servers.

Select BladeSystem Server Blades or ProLiant/tc Servers.

Select the appropriate Server Series.

Select the appropriate server.

Select the appropriate operating system.

Under category select Software - Support Pack.

Select the Download button next to the description ProLiant Support Pack Version 8.30 (or later).

HP Smart Update Firmware DVD Version 9.10 (B) (or later) Upgrade Method

Perform the following steps to upgrade to HP Smart Update Firmware Version Version 9.10 (B) (or later):

Select the following URL:http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Under category, select BladeSystem or Servers.

Select BladeSystem Server Blades or ProLiant/tc Servers.

Select the appropriate Server Series.

Select the appropriate server.

Select the appropriate operating system.

Under category select Firmware - CD-ROM.

Select the Download button next to the description HP Smart Update Firmware DVD 9.10 (B) (or later).

NAVIGATION TIP: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.

SEARCH TIP: For hints on locating similar documents on HP.com, refer to theSearch Tips document.

Hardware Platforms Affected: HP Integrated Lights-Out 2 (iLO 2) Firmware(Standard HP Product), HP ProLiant BL20p G4 Server series, HP ProLiant BL25p G2 Server series, HP ProLiant BL260c G5 Server series, HP ProLiant BL280c G6 Server series, HP ProLiant BL2x220c G5 Server series, HP ProLiant BL45p G2 Server series, HP ProLiant BL460c G5 Server series, HP ProLiant BL460c G6 Server series, HP ProLiant BL460c Server series, HP ProLiant BL465c G5 Server series, HP ProLiant BL465c Server series, HP ProLiant BL480c Server series, HP ProLiant BL490c G6 Server series, HP ProLiant BL495c G5 Server series, HP ProLiant BL680c G5 Server series, HP ProLiant BL685c G5 Server series, HP ProLiant BL685c Server series, HP ProLiant DL320 G4 Server series, HP ProLiant DL320 G5 Server series, HP ProLiant DL320 G5p Server series, HP ProLiant DL320 G6 Server series, HP ProLiant DL320s Server series, HP ProLiant DL320s Storage Server, HP ProLiant DL360G5 Server series, HP ProLiant DL360G6 Server series, HP ProLiant DL365 G5 Server series, HP ProLiant DL365 Server series, HP ProLiant DL370 G6 Server series, HP ProLiant DL380 G5 Data Protection Storage Server, HP ProLiant DL380 G5 Server series, HP ProLiant DL380 G5 Storage Server, HP ProLiant DL380 G6 Server series, HP ProLiant DL385 G2 Server series, HP ProLiant DL385 G5 Server series, HP ProLiant DL385 G5p Server series, HP ProLiant DL580 G4 Server series, HP ProLiant DL580 G5 Server series, HP ProLiant DL585 G2 Server series, HP ProLiant DL585 G2 Storage Server, HP ProLiant DL585 G5 Server series, HP ProLiant DL785 G5 Server series, HP ProLiant Essentials iLO 2 Advanced Pack SW(Standard HP Product), HP ProLiant ML310 G3 Server series, HP ProLiant ML310 G3 Storage Server, HP ProLiant ML310 G4 Server series, HP ProLiant ML310 G4 Storage Server, HP ProLiant ML310 G5 Server series, HP ProLiant ML310 G5p Server series, HP ProLiant ML330 G6 Server series, HP ProLiant ML350 G5 Server series, HP ProLiant ML350 G5 Storage Server, HP ProLiant ML350 G6 Server series, HP ProLiant ML370 G5 Server series, HP ProLiant ML370 G6 Server series, HP ProLiant ML570 G4 Server series, HP ProLiant WS460c G6 Workstation series, HP ProLiant xw460c Blade Workstation(Standard HP Product)

Operating Systems Affected: Microsoft Windows Essential Business Server 2008, Microsoft Windows Server 2003, Microsoft Windows Server 2003 64Bit(Standard HP Product), Microsoft Windows Server 2003 Datacenter Edition(Standard HP Product), Microsoft Windows Server 2003 Enterprise Edition(Standard HP Product), Microsoft Windows Server 2003 Enterprise x64(Standard HP Product), Microsoft Windows Server 2003 R2, Microsoft Windows Server 2003 R2 Enterprise Option Kit SW(Standard HP Product), Microsoft Windows Server 2003 R2 Enterprise X64 Option Kit SW(Standard HP Product), Microsoft Windows Server 2003 R2 Standard Edition (deleted), Microsoft Windows Server 2003 R2 Standard Option Kit SW(Standard HP Product), Microsoft Windows Server 2003 R2 Standard X64 Option Kit SW(Standard HP Product), Microsoft Windows Server 2003 Standard Edition(Standard HP Product), Microsoft Windows Server 2003 Standard x64(Standard HP Product), Microsoft Windows Server 2003 Web Edition(Standard HP Product), Microsoft Windows Server 2008, Microsoft Windows Server 2008 Datacenter 2 CPU Option Kit English SW(Standard HP Product), Microsoft Windows Server 2008 Enterprise Option Kit English SW(Standard HP Product), Microsoft Windows Server 2008 for Itanium-based Systems, Microsoft Windows Small Business Server 2003 R2, Microsoft Windows Small Business Server 2003 SW(Standard HP Product), Microsoft Windows Small Business Server 2008 with Windows Svr 2008 SP2, Microsoft Windows XP

Software Affected: Not Applicable

Support Communication Cross Reference ID: IA01802766

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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