Emails are keys to communication in the office. Yet, as a rule, they are badly written. So by consistently sending sharp, well-composed electronic messages, you will make yourself stand out from the crowd.
电子邮件，是办公室沟通的关键。通常，电子邮件写的都不好。因此，通过持续发送清晰、结构合理的电子消息，你将能让自己鹤立鸡群。
Take careful note of the following:
各位，请注意以下几点：
Hone your subject line
对邮件主题精雕细琢
Try to be more specific. Instead of giving your email the name ‘Byrne project’, call it ‘Byrne project: new deadline for phase 2’. Your email is already more interesting than most.
试着让电子邮件的主题更具体一些。与其将电子邮件名称命名为“ Byrne项目”，可以将其命名为“ Byrne项目：第2阶段的新的截止日期”。你的电子邮件已经比绝大多数的电子邮件要更引人关注。
Don't bury the lead
重点要先讲
If you want to annoy people, make them read three paragraphs before you get to the point. If you want to rise in the company, state your purpose in the first sentence or two and then get to the why and how of the matter.
如果要惹恼别人，在对方得到要点之前，请让他们先读3段文字。如果想在公司中崛起，请在第1句话或者第2句话中就说明你发邮件的目的，然后，说明原因和方式。
Request further action
请求进一步的行动
End emails with a suggestion or a request for action. An example would be: ‘I will call you on Monday at 10 a.m. to discuss this’ or ‘When can we get this done?’. Otherwise, nothing is likely to happen.
要以建议或者行动请求作为电子邮件的结尾。举个例子，“我将在周一上午10点打电话给您讨论此事”或“我们什么时候可以完成？”。否则，任何事情都不会发生。
Be human
要体现人性化
People who would never dream of being cold and abrupt in person, often come across that way in their emails. Being businesslike doesn’t mean being impersonal. Try to remember that the recipient, like you, is a human being.
那些从来没想过冷漠和意外的人，通常会在他们的电子邮件中遇到这种情况。商业化，并不意味着没有个性。请尝试记住收件人，就像你一样，是一个人。
Proof your email
检查邮件
Just one misspelling, grammatical error or typo can make a sender look careless and disrespectful. Sending ‘clean’ emails lifts you above the sloppy crowd.
其实，仅仅一个拼写错误、语法错误或者错别字，就可以使发件人看起来粗心和不敬。发送“干净利落”的电子邮件，可以使你超越那些马虎的人群。
Check the address
检查电子邮件地址
Always make sure that you are sending your emails to the right person. It’s so easy to press the ‘send’ button, only to discover that your message is heading straight to the desk of the very person you don’t want to see it. Be especially careful about the content. You never know who may unwittingly forward your email on.
各位，要始终确保将电子邮件发送给合适的人。是的，按下“发送”按钮非常容易，而你却发现自己的邮件正是直接转给了你不想看到的那个人。请特别注意电子邮件内容。要清楚，你永远不知道谁会不经意间就转发你的电子邮件。
Behave yourself
关注自己的举止
Avoid sensitive subject areas, such as sex, race, religion and disabilities. Apart from being inappropriate email topics, especially in the workplace, you could find yourself in a lot of trouble over them. You may not think you are causing any harm, but others may think differently. You could end with a discrimination claim being made against you.
请避开诸如性别、种族、宗教和残疾这样敏感的主题。除了不合适的电子邮件主题（尤其是在工作场所中）之外，你可能还会在这些主题上遇到很多麻烦。或许，你可能并不会认为自己在造成伤害，不过，其他人可能并不是这么想的。你可能得到反对你的歧视主张而告终。
Stop copying in everybody
不需要抄送所有人
All you’re doing is irritating people who are not directly involved in the project.
将电子邮件抄送给所有人，只会激怒那些不直接参与该项目的人员。
Pick up the phone
使用电话
If you have to spend more than 5 minutes on an email, call instead. It’s easier to explain things on the phone, and you can always follow up with a shorter email to confirm the details of your conversation. In some cases, it might be even better to make face-to-face contact.
如果必须在电子邮件上花费5分钟以上，请使用电话吧。在电话上解释事情比较容易，而且你一直可以跟进一封简短的电子邮件来确认会话的详细信息。其实，在某些情况下，面对面的接触可能会更好。
Skip the redundant
避免累赘
If all you have to say in your e-mail reply is “Thanks!” refrain from sending it. You’re just clogging an inbox.
如果仅仅在电子邮件回复中说“谢谢”，那么，请不要发送邮件。要知道，你其实只是在塞满别人的收件箱而已。
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