Extensive qualifications in all facets of project lifecycle development- from initial
fesibility analysis and conceptual design through documentation, implementation,
and user training/enhancement.
Equally effective organizational leadership, team-building, and project
management experience -introducing out-of the -box thinking and problem-solving
analysis to improve processes, systems, and methodologies currently in place to exceed
business goals and to perpetually delight shareholders and customers.
Areas of Strength;
. National and international marketing
●Business research and analysis skills
●Strategy identifcation and implementation sill
●Personnel training, team-building, and supervision
. Customer service and retention management
●Supply chain management
●Cost reduction methodologies
Presentation and public speaking sills
Finance managemen/project budgeting
Quality controlmanagement
Computer/Technology
Computer/Technology
Excel, Word, PowerPoint. Programming languages induding Basic Assembly,CUse
ofUnix-Based PC or Macintosh platforms. RF, Wireless, Microcontroller/Microprocessor
system kills. Digital and Analog hardware experience. IC design tools: VHDL, Spice,
Cadence, Synopsis. Knowledge of technology required to implement small, portable,
bettery powered, wireless multimedia, consumer products into the future.
Perfect Phrases
. ldentify technology to meet future needs in the areas of wireless communication
products for CTSO division (Core Technologies Systems Organization).
. Work closely with market visionaries to identify future product features-
especially those needed for future system integration to be used as a driving force for
early technology identification.
●Provide strategic insights--marketing, operational, and product development/
enhancement--in making recommendations on what business we should do, with
whom, for how long, and why to meet business objectives (time to market, features,
andrelated costs).
●Vendor liaison, i.e, seeking out needed technology, reviewing technology road
maps, and managing the nondisclosure agreements for the division, projecting base
costof al semiconductor chips to be designed.
. Memory statistics and benchmarking of embedded/external NVM, ROM, and
305
RAM in relative cost die area consumption, relative cost trends over time, and Cost
trend for various memory sizes,
●Responsible for implementing cost reduction methodologies to reduce direct
material cost without adversely affecting manufacturing cost through understanding
the supply chain for each technology.
. Perform analysis of different system approaches to meet market needs, i.e, time
to market, features, and costs.
●Received professional recognition as an "Intersector and International
Resource."
●Changed way of thinking as an option, not previously explored, to meet market
needs that are a cost analysis of outsourcing versus traditional in house methods. This
seta precedent that is being used more and more as a strategy to meet business goals
and objectives.
Program management skills induding product feasibility study, specification
and contract development, scheduling project tasks, managing outsourcing activity
(including legal implications), advertising, and customer support.
Digital and analog design simulation; system level simulation and verifcation;
interfacing with layout design personnel; and evaluation/debugging of integrated
circuit.
. Provide technical support to customers to enable the implementation of power
●Provide documentation/transfer design to outsourcing company for continued
OPovide domenatontrantr deion 10 urusncnmoaporconanede
manufacturing and technical support.
o Motley Rceiciss one of the argeatiaslawfirosinthenation.We
urenty have more than 100 00 actve cases, icluding ciens ufeing from
abestos and lead paint exposure, nursing home abuse, complicationsfomuseof
phamaeticaldrugs, viation safety, and our epresentationofthe/1familis
Development and implementation of the firm's firstIT strategic plan.
Negotiation of new local telephone service, cell phone service, and copy/print
maintenance contracts saving the firm nearly $200,000 a year.
●Network and server stabilization with the installation of new Cisco switches and
routers.
Enhanced data storage capacity, reliability, and speed of backup with the
installation of a Compaq SAN.
Ilmproved security through the instllation of a Cisco frewall, implementation
ofnetwork translation table and DMZ for our Web server and Internet e-mail gateway.
Standardization on Windows 2000at the server level and on the desktop.
Migration from GroupWise to Outlook accomplished without major problem
byin-house saff).
Migration from WordPerfect to MS Word, and the insallation of appropriate
306
firewall and DMZ measures to help secure our network from intrusion.
●Development of the software to gather data from thousands of pages of
documentation, and integration of that data with an automated link analysis tool to
trace the funding of the 9/11 hijackers.
●Design and development of the frm's five Web sites, the frm's intranet, anda
secure extranet for collaboration with co-counsel,
●Managed network operations staff responsible for operation of our 40-plus
Compaq and HP Blade servers running Windows 2000, MS Exchange, and SQL 2000.
We also have a Compaq Storage Area Network (SAN) with a capacityof 12 terabytes;
Compaq tape backup toweris used for daily and weekly backups.
希Implementation of a Cisco-based virtual private network (VPN); and conversion
of our major system-case management to a Java/SQL 2000 based solution to track and
manage the 100,000 plus cases handled by the firm.
. Development of the company's first information technology strategic plan.
Paramount in this effort was the identifcation of the business needs of the company,
current problems, or issues associated with using existing automated solutions and
joint development (TT staff working with the business areas) of technology solutionsto
address those problems,
Procurement of a state -of-the-market telephone system for our Atlanta call
center.
Conversion of existing MS Access based applications to Webcentric
environment using Oracle 8i, ASP, and Active X documents.
. Implementation of Cisco's Secure Virtual Private Network solution to replace
long-distance data lines used to provide remote connectivity to the company's servers;
and collaboration with the Chief Medical Officer and epidemiologists to develop
software used for medical record abstraction and data quality analysis.
. Recruited to provide leadership to and improve the quality of service provided
bythe 42-memberIT group.
. Reduced salary expense 22 percent, data communications 15 percent, and
operating costs 20 percent in first 90 days.
. Initiated server consolidation project to reduce server count by 60 percent
while reducing cost and improving performance and reliability utilizing virtualization
technologies.
●Launched an initiative to reduce the number of software tools in use by
development and operations.
. Reorganized department to improve service delivery, customer service, and
quality assurance.
Restructured Project Offce (PMO) to improve governance.
. implemented new help desk service system and quality assurance tools.
Documented processes and procedures and implemented staffing and
307
procedural changes to ensure compliance with Sox 404 (Sarbanes Oxley).
Manufacturing
Career Summaries
At Smith and Woods, achieved a 1,200 percent reduction in line order cuts,
exceeded objectives for inventory turns, and reduced total inventory by 15 percent
Spearheaded production planning, component ordering, and coordinationof
start-up with co-packers for seven new products.
Minimized scrap losses through disposition of on-hand inventory during
formulation and packaging changes, and sales of inventories to contractors.
AtTl North America, identifed and recovered 51.2 million in supplier overcharges
through the development of computer models.
Saved over S500,000 through price renegotiations with vendors.
Devised and maintained cost file spreadsheets by utilizing Bills of Material and
costs to determine overall case cost of each product.
Served as team member of Cross Training Program, Supply Chain Management
Team, and numerous task forces.
Perfect Phrases
Recruited to a high-profile position accountable for master scheduling and
production planning forlco-packers (subcontractors) at 14 locations nationwide fora
major consumer products company,
. Managed 51.5 mllion monthly projected inventory balances for finished goods
●Accountable for 80 plus SKUS and 20 plus dfferent product types, including
powders and liquids. Actively participated in new project management. Uiized
AMAPS and MPS Il computer systems in daily operations.
●Achieved fast track promotions in recognition of superior performance.
Accountable for the development of contract manufacturing supplier strategiesfora
company specializing in automotive aftermarket products; managed vendor sourcing,
price negotiations, packaging development, and internal coordination.
Supervised material valued at 580 million; held purchase order signature
authority to $20,000 and invoice approval authority to $100,000.
Procured $6 million annually in products and services. Monitored contractor/
supplier performance against strategy plans and implemented corrective action.
Controlled raw materials and finished goods inventory at subcontractor locations.
●At Reckitt & Colman, achieved a 1,200 percent reduction in line order cuts,
exceeded objectives for inventory turns, and reduced total inventory by 15 percent.
. Spearheaded production planning, component ordering, and coordinationof
star-up with co packers for seven new products.
308
。Minimied scap lsesthough ipstion of onhand iventory duing
formulation and packaging changes, and sales of nentories oContracors.
。AtCastol North America Automotive dentfted and ecovered 51.2 mlioninn
supplier overcharges through the development of computer models.
Saved over 5000000 through price renegotiations with vendors Devised and
maintained cost fle spreadsheets by uilizing Blls of Material and costs to determine
overall case cost of each product.
●Served as team member of Cross Training Program, Supply Chain Management
Team, and numerous task forces.
. Change management, lean thinking, strategic and operations planning, and
training diverse nonunion and unionized workforces.
●Profcient with several ISO Standards, including the new ISO 9000 200,MIL
45208, ANSI, and ASTM standards.
。Manufacturing experience in a complex plant environment, including sales and
customer service leadership roles. Process improvement experise.
. Complete P&L responsibility for $43 million revenue factory (50-plus nonunion
emplayees).
●Reengineered entire factory of recently acquired division.
Hired entire new staff following acquisition.
●Reduced force by 50 percent while maintaining same output.
●Established companywide quality policy and SPC requirements.
Prepared plant for customer audits and ISO 9000 certifcation,
●Purchased line of CNC equipment for high-speed manufacturing. lmplemented
lean manufacturing practices.
. Full Proft and Loss responsibility for 244 plus associates.
Reduced inventory over 47 percent, from $2.65 million to $1.4 million, within
frst five months.
●Increased on-time shipping to better than 98.5 percent to customer requests.
Designed new shipping configurations, saving company over Slmillion
annually.
. Diminished headcount over 18 percent, from 244-plus down to 204, saving over
S1.4 mllion per year.
. Consolidated two separate outsourced suppliers and brought production in-
house, saving over S3 million.
. Increased productivity over 30 percent, from S16 mllion sets toover 521 mllion
sets in one year.
. Recruited to turn around 300-employee aluminum wheel manufacturing acility
that generates S78 million annall, but has lost S4 million YTD as of August 2005. Hold
functional responsibility over human resources, finance, process and manufacturing
engineering, new product launch team, operations, safety, quality assurance, materials/
309
purchasing group, and plant engineering/maintenance. Employed lean manufacturing
techniques and maintained mandated certifications, including 150 14001 and Ford
Q1.
Achieved S360,000 in annual savings by eliminating outside contractor
inspection operation and instituting upstream quality improvement actions at
defect source. Attained 11 percent wheel unit cost improvement within two months
asa result, and by optimizing machining bottleneck performance via cycle time,
scheduling, and spare parts optimization.
。On target for 22 percent increase in plant capacity through $2.2 million capital
program focusing on automating machining operations and robot cell optimization.
●Currently structuring and negotiating $1 million-plus annual contract for
machining technical support. New program will serve as model for wheel plants
throughout company.
. Reduced scrap rate 21 percent in October 2004 with changes to paint/clear coat
line and debur process.
●Presently overhauling employee recognition programs to more dosely match
deliverables and enhance communications.
Turned around poorly performing plant and improved plant efficiency from
78to91 percent. Introduced lean manufacturing techniques and led plantwide
implementation of Six Sigma, Five S, Kanban, TPM, Kaizen, and SMED, and replaced
MRP II system with SAP software.
. Drove plant cost position from sixteenth to sixth and slashed costs $3.12 million
annually through a number of initiatives, including labor reduction, washer/ink/spray
usage reduction, efciency gains, spoilge improvement, PM program, and eliminating
spending waste.
Garnered labor savings of 5400,000 annually by reducing both salaried
and hourly positions by eliminating duplicate tasks, instituting cross training and
combining positions.
. Improved internal spoilage rate by 28 percent while reducing customer
complaints 21 percent over three year period, leading to $216,000 in annual scrap
savings.
Cut workers' compensation expense by $104,000 annually due to accident-free
environment.
. Reduced annual logistics and overtime costs $189,000 and overtime,
respectively, by eliminating customer assistance from sister plants.
Completed advanced management program, focusing on international and
domestic business strategy.
310
Marketing
Career Summaries
Professional Profile
ffetively interacting with the sales feld.
Segmentation Targeting
Branding
Financial Forecasting
Advertising
Retail Sales
Sales Promotion
Collateral, Displays and
New Product Rollout
Total Communications Strategist
Strategic Planning
E-Marketing/Online Marketing Director
Award-winning pioneer and expert in Web/Internet/new media marketing.
Career Web-savy marketing professional accomplished
Profile
in creating and leading high-impact marketing campaigns that
consistently meet aggressive e-business goals, Initiated groundbreaking
programs and delivered large revenue gains. Excel in both start-up
and mature corporate environments. Strong leader known for tenacity
and positive "can-do" attitude. Fully fluent in interactive and Internet
technologies and tools,
Areasof
●Web, print, and broadcast advertising
Expertise
自Business development initiatives
磨Community building and customer loyalty
楼E-business strategies and technologies
●Product launch strategy and execution
巷Partnership and alliance building
想Online relationship marketing
●Market awareness building
意User acquisition and retention
. Staff development and leadership
Perfect Phrases
consumer
Expert in creating
predictive models, customer data mining.
311
segment markets and make decisions on what Customers will buy and when theywil
buyit.
●Expert in developing direct marketing plans to meet gross sales andproft
targets, induding marketing program recommendations, budgeting, unit forecasting,
and program ROI analysis. Experienced in modifying marketing plans based on
availability of resources and opportunities to maximize ROI on existing marketing
programs.
●Strategic and creative marketing and management executive with strong
record of contributions in marketing, advertising, and management of people, services,
and production. History of effective interaction and relationship management with
clients, sales professionals, creative agencies, and multifunctional project teams.
Expert in driving a cross-functional team (Direct Marketing, Business
Management, Sales and Service, Operations and Fulillment, Web Commerce Group,
etc.) to leverage infrastructure and processes required to successfully execute end-to-
end operational implementation of direct marketing programs and retail marketing
strategies.
。Areas of Expertise:
Marketing campaign design
Brand recognition
Special event planning
Creative content development
Presentations
Multimedia production
Public relations
New business development
Project management
Graphic design
Copywriting
Business processes
Contract negotiations
Budget development
Live event production
●Creation of marketing materials, including: direct mail, brochures, newsletters,
sell sheets, advertising print design, ad copy, radio copy, and press releases. Script
writing and producing and directing broadcast television segments. Designing content
for corporate Web sites.
Responsible for developing marketing strategies and creative content
production, managing a small staff and outside vendors for this ullservice marketing
consultancy ofeing pecialized services to corporations, as well as small, home based,
and newly created companies.
312
●veially integrated into arge oganizatons and actedas
outside creative
cmmnictionesourcefor small companies and agencies 10 provde a vstarayof
advertising, marketing, and event planning services.
Managedthe ucessul implementation of ntionwide branding campaign,
conferences, and fund-raising events for the Hispanic Scholarship Fund organization.
Developed corporateeventsfor Bllouth, Mariott, Mindsping, Pepsi, andMedtrade.
●Led development and execution of marketing strategies and new business
initiatives that drove rapid growth from the ground floor to S8.2 million.
●Pioneered a fully functional marketing department infrastructure, incduding
policies and procedures, streamlined business processes, and a talented marketing and
communications team.
●Created and deployed unique advertising campaigns proven successful in
positioning the company with a competitive distinction. Won national attention for
innovative and edgy ads that piqued interest in the target markets.
●Delivered 54 percent ROI from marketing efforts by employing a shrewd
balance of Internet and traditional print and broadcast medias to maximize results.
. Negotiated and structured eight major business partnerships and lliances;
built and led successful win win programs through cost-effective co-marketing
initiatives.
. Conducted research and initiated new product line in paper products, indluding
product specification development, segmentation identfication, and ollout plan. New
proouct specihcation development, segmentation identifcation, and rollout plan. New
line gaineda 32 percent share within six months, nearly the P&G average for toiletry
products.
ldentified and developed new distribution channel for P&G paper products
line, which included retail recruitment, rollout schedule, inventory management, and
training schedule. New channel representeda 7 percent share of distribution mix
within two years.
●Recommended shift in brand image to target younger buyers, which was
successfully implemented and improved name awareness with that segmentby 12
percent. Overall brand awareness for individual product lines reached 93 percent in
1997.
Dedicated extensive time and energy to improving communications with
personnel, accepting full responsibility for scheduling, performance reviews, employee
motivation, and boosting morale. ESS feedback for our group was in the top 20 percent
inallof P&G.
Nursing
Career Summaries
Professional Profile
Thirteen years with Independence Blue Cross, 12 years as departmental superisor
313
of12 to21 registered nurses in care management and coordination.
Seventeen years staff nursing at Columbia Hospital, a leading research and
teaching hospital.
Seven years as the quality assurance representative for the ambulatory surgery
unit.
Two years case management and cost containment analysis with a home health-
care provider.
Three years of charge nurse experience at prominent nursing and rehabilitation
center.
Perfect Phrases
. Licenses/Certifications:
题Santa Clara County certifed as *5150 Evaluator (72-hour holds for Psychiatic
Evaluation)
IV/Central Line/Blood Withdrawal certficates and experience
. Nationally Registered Emergency Medical Technician(10 years)
. Certifed ICU/CCU monitor and EKG technician
American Heart Association and American Red Cross Instructor certifcations
■Certifed Patient Care Manager (Hospice)
Direct patient care in HIV/AIDS; end-stage. Services included 24 -hour availability
Direct patient care in HV/AIDS; end-stage. Services included 24-hour availability
and care. Counseling for patients and families, medications and treatments,
intervention with Emergency Services to minimize stress on patients and families. Care:
direct bedside, hands-on; teaching families and loved ones how to care for patient
without exposing themselves, through death care and after care. Care always indluded
both nursing and counseling services.
Teaching Experience:
重CPR Instructor for American Heart Association (1988 to 2001).
Instructor for American Red Cross (1985 to 1991)
Taught CPR (Infant, Child, Adult, Community, and Professional Rescuen, First
Aid, Advancedfirst Aid, and Basic Aid Trining. Certifed in Advanced Life Saving
(Lifeguard) for three years. Received five year service pin& award.
Mission Cllege Teaching Asistant/Tutor(1989 to 1990)
TutringnAssistant Teaching in Pharmacology, Mathematics for Medicatios
Anatomy and Physiology, and other science courses for the Mssion lle
Psychiatic Tchicicn Pogram, under the supevision of Margaret BoneRN
PHN, MA; pproved by the Board(s) of Nursing.
。Nursing roesioal with over 30 years of experience in Fcilly steMedel
BecodAudis, Dlegaion Ovrsight, Uization Review MCQA NPAC Tile xl OBRA
OSHA, and JACHO.
Extensive experiences with organizational sills and elf-motivation
mangenetsills, dretor of nursing kils, and 15 years dinial xeriene ICU.ER
314
BURN UNIT, Medical and Ortho).
●Rgited Nurse: recentRN grad with recent but itense rialexperenre
inhospitial CCACCU and primay care environments. Dayto day managementof
high acuity patients on Medication/Surgery. CCU computer sllde managing heay
daily patient volume.
Profcientin all documentation/record maintenancel/paperwork to ensure
accuracy and patient confidentiality.
Exceptional grasp of managed care: excellent mastery of supervisory skills
and demonstrated leadership in supervising, training, and auditing Registered Nurses
conducting case management and discharge planning at several HCA hospitals. In-
depth knowledge of health benefit programs: coverage requirements, medical and
departmental policy, procedures, practice, terminology, and pharmaceuticals. An active
participant in numerous care management and coordination departmental initiatives.
●Achievements include developing the Independence Blue Cross On-site Review
Program and generating and maintaining positive and communicative relationsat
several challenging health-care facilities.
. Highly proficient in contributing to and reaching team solutions, generating
and maintaining positive relations with internal and external clients, maintaining all
compliance standards, working well under pressure, and producing rro-fee workof
high quality.
. Credentials:
Board Examination01/2005
License, State of Texas 07/2004
ICCU/ACCU Staff Nurse, Good Samaritan Hospital, Suffern, New York, Medical
Office/ Nurse
Medical Office Skills: scheduling clients, taking vital signs and initial
assessments, scheduling tests, calling in prescriptions, taking phone calls from patients
and other physicians, setting up exam rooms, assisting physician with exams, pap
smear, flexible sigmoidoscopy, 12-lead EKG, cleaning, and autoclaving equipment
●Clerical Sills: Answering phones, fling, ordering supplies, daily reports, money
handling and scheduling; Microsoft Ofice, MS Windows, keyboarding, 10-key, e mail,
Internet.
Customer Service Experience: Customer complaints and problem solving.
。Chief Nurse of a large ambulatory clinic serving over 50,000 clients ina federally
funded setting. Oversaw three large clinics with 20 nursing personnel. Responsible
for scheduling, recruiting, evaluating, budgeting, ordering, and monitoring all cinic
operations with 11 Family Practice physicians.
●Chairman of the Patient Focus Committee, Infection Control Committee,
and Performance Improvement Committee. Commended for bringing many clinic
improvements.
315
Interim Director of Nursing: directed the nursing activities in multispecaty
Ambulatory Surgery Center (ASC) consisting of three Operating Rooms, a seven-bed
Recovery Room, an Endoscopy Lab, and a Fertility Clinic.
Managed all nursing activities to include major equipment acquisition worth
more than a million dollars, policy development, scheduling, accreditation preparation,
quality improvement and utilization management, marketing, budgeting, and
supervision of 26 personnel. Commended for problem solving and developing over
230 policies and procedures.
●CurrentLicenses/Certifications:
Registered Nurse
Licensed Psychiatric Technician
国American Heart Association, CPR/BCLS (AED)
面CPI (Crisis Prevention/Intervention) Certifed
■Certifed Director of Staff Development (DSD)
Paralegal
Career Summaries
A results-oriented Legal Assistant experienced in legal administration and
paralegal studies involving research, writing, investigation, litigation support
mediation/arbitration techniques, rules of evidence, and dissolution of marriage
proceedings. Familiar with word processing, spreadsheet, docket control, and database
applications. Key responsibilities included:
●Drafted and fled motions, interrogatories, initial and responsive pleadings.
●Tracked client employment records and other information using various
sources.
Helped clients fll out income, expenses, and property statements.
●Prepared settlement agreements and other closing documents.
Nearly seven years experience in a law firm with general practice cases, including
bankruptcy, criminal, family law, civil litigation, business setup, and estate administration.
Successfully settled numerous collection, countersuit, bankruptcy, and preference
cases and claims.
Member and chairperson of two (state) creditor committees that assisted in
recovery of millions of dollars of unsecured claims for various creditors.
Created database on Microsoft Access of open and closed fles with cross-reference
of names of principals associated with fles.
Recovered over S1 million in bad debt recovery for company.
Perfect Phrases
Litigation paralegal/legal secretary: conduct legal research; draft, summarize,
and/or transcribe documents and correspondence一pleadings, discovery, trial
316
preparation; calendar; schedule; arange travel.
●Insurance claims/legal background: 11 years staff counsel experience;
insurance courses completed: risk management, claims, operations, fnancialstatutory
accounting and regulations, business and financial analysis, legal environment,
commercial/personal property risk, and liability management.
●Litigation legal assistant to partner in law firm. Drafted, summarized, and
transcribed records, correspondence, pleadings, and discovery (provided legal research
and writing of memos, points, and authorities and declarations); managed litigation
process, heavy client contact (including investigation and responses to discoveryl, and
coordination of international travel.
. Responsible for running a staff counsel office separate from the insurance
company's Branch and Home Office. Administered, updated, and repaired LAN/WAN
(local and wide area network) with telephone help from Home Office. Administered
accounts payable/receivable for office, and prepared accountability reports of same to
Home Office.
Provided litigation support to managing attorney, including document
management, legal research, drafting, summarizing or transcribing of documents;
heavy client and claims department contact; calendaring coordination.
●Full-time litigation secretary and legal assistant for an AV-rated law firm.
。Competent in legal writing, scheduling motion calendars, special set hearings,
and client interac tion etiquette,
PpeLiaI SCL nearings,
and client interaction etiquette.
Diligent in keeping deadlines, scheduling, and blling.
Experienced inthe procedures of the Circuit Court (civil and family divisions)
and the District Court of Appeals.
Able to give astance in preparing for depositions, hearings, etting witnesses,
expert witnesses, and trial preparation.
Knowiedge of the [statel Rules of Court and the procedures required in civil
procedures.
Substantive legal work in a paralegal/legal assistant position. Responsible for
nitial meetings with clients for intake of information and case analysis.
置Manage cases to meet deadlines and provide client support.
Draft pleadings and correspondence.
Prepare pleadings for fling withthecourt.
团Organize discovery responses and prepare for submitting to opposing atomey.
黑Coordinate and monitor ttorney's personal calendar and docket schedule.
”Prepare bankruptcy petitions and fle via electronic case hling system.
Discuss preliminary and postbankruptey isues withclients.
■Experienced with it stay motions, consent orders, and other bankrupcycourt
motions.
317
Bepealestale pnning documenrs and 85 diens wthindin
BeablTuty Aeente Asts atoney with the fomation of Copoo d
and imited ibiltlyl companies, also asist in fling domestic and Cvil
complaints.
