Hangzhou, a picturesque city by the West Lake surrounded by the intoxicating sweet aroma of osmanthus is known as the city of osmanthus flowers. As is written in the <The Old Stories of LinAn(ancient name of Hangzhou) >, Manjuelong Village boasts the unparallel scenery of osmanthus flowers. For thousands of years, scholars and poets praised the beauty and sweet scent of osmanthus flowers in Hangzhou, especially in Manjuelong Village, a time-honored tourist destination in Hangzhou. With the launch of JW Marriott Hotel Hangzhou and Courtyard by Marriott Hangzhou Wulin, Marriott International has crowned the city of Hangzhou with a gorgeous new landmark of beautiful properties featuring authentic, putting guess at ease in an environment of relaxed elegance and effortless luxury.
Grand Hotels Magazine had this amazing journey of curiosity to visit two brand new hotels in Hangzhou with an old friend of Grand Hotels Magazine. Mr. Hartmut Schaller, we had a special interview with him when he was general manager of Renaissance Yangtze Shanghai Hotel, and worked together on the grand event of the 2009 You Are the Chef Award ceremony. Marriott China recently announced the launch of a new complex consisting of two brands, JW Marriott Hotel Hangzhou and Courtyard by Marriott Hangzhou Wulin, located in the heart of Hangzhou’s business and shopping area and yet only a stones throw from the timeless beauty of the city’s landmark West Lake. As the first property of Marriot International in Hangzhou, JW Marriott Hotel Hangzhou marks the entrance of superb luxury hotels in Zhejiang, and with the opening of JW Marriott Hotel Hangzhou and Courtyard by Marriott Hangzhou Wulin, Marriott China has illuminated Hangzhou’s skyline with a brand new luxury landmark. As part of an 80,000-square-metre complex, the two hotel towers will be connected by a building which Marriott calls a “palladium” that will house conference space, restaurants, lounges and other public facilities. Fusing contemporary chic with unpretentious luxury, the new JW Marriott Hotel Hangzhou is ideally located for today''s business and leisure guests and is also within easy reach of many historical and cultural attractions such as Wulin Square, the famous Grand Canal, Museums and the world famous West Lake. These two new properties will feature facilities and amenities catering to both the business and leisure travelers.
Talking of the excellent location of the two hotels, Hartmut Schaller，general manager of JW Marriott Hotel Hangzhou & Courtyard by Marriott Hangzhou Wulin said, “Boasting such a desirable location, our 5-star JW Marriott Hotel Hangzhou and 4-star Courtyard by Marriott Hangzhou Wulin are impressive venues offering sophisticated business travelers and tourists a front seat to Hangzhou with luxury accommodations.” The twin towers of JW Marriott Hotel Hangzhou & Courtyard by Marriott Hangzhou Wulin are the first twin hotels under the management of Marriott International in China, so there’s no precedent for Mr. Hartmut Schaller to follow on running two hotels at the same time. Mr. Hartmut Schaller said, “I feel very lucky to have a motivated team of outstanding competence to run both hotels which share common resources, and we’ll focus on the training to prepare them for a more diverse operation model of the hotel. We have the confidence to create a brilliant future of our hotels.” Mr. Hartmut Schaller, the vigorous and enthusiastic leader dedicated to his career as we remember, has been appointed as senior executives in different hotels under the Marriott Group and won various awards from Outstanding Contribution, Outstanding Leadership to Best Guest Service, winning highest reputation for hotels where he took office. And we’re looking forward to his brilliant performance at JW Marriott Hotel Hangzhou & Courtyard by Marriott Hangzhou Wulin.
When it comes to the spending power of a city, Mr. Hartmut Schaller mentioned that a world famous luxury brand gets its highest sales volume in Hangzhou and he considers the consumption capacity of Hangzhou definitive. JW Marriott the hotel brand seized this opportunity to enter the market in Hangzhou, offering exclusive luxury accommodations with gracious décor to the luxury guests while keeping the profound historical cultural heritage. “Apart from the hotel’s facilities and superior service quality, it’s the teamwork spirit and sincere care from the whole crew that completes the comprehensive strength of a hotel. We’ve succeeded if our guests chose our hotels like they did for the first time.” Mr. Hartmut Schaller, who devoted himself to the hospitality industry for over 30 years, said at ease. He faces challenge and crisis in an admirable steady and calm manner. And we found in our journey that JW Marriott Hotel Hangzhou is all about that, everything here, from the hotel design to the guest rooms’ layout is to ensure guests have an exclusive and privileged experience. Customized plush bedspreads for the restful sleep, business area where every guest room is well equipped, adjustable mood lighting controls, the most exclusive Vice Presidential and Presidential Suites both feature fully-equipped kitchens, where a private chef will prepare a made to order breakfast every morning, provide a superior level of comfort and personal service within a unique hotel environment. Besides, the JW Marriott Hotel Hangzhou will provide a wide variety of banquet and conference rooms which are available with flexible accommodations tailored to meet any needs from the guests, featuring over 2,069 square metres of contemporary function space with a well appointed 384 square metres pre-function Foyer featuring a unique view of the city centre, The Grand Ballroom on Level 3, a 884 square metres pillar-less expanse which is divisible into 3 sections, perfect for product launches, fashion shows, exhibitions and events catering to up to 1,000 guests. Meanwhile, 12 additional meeting suites, from 41 to 136 square metres – are ideal for board meetings and special gatherings. All meeting facilities are well equipped with the latest audio-visual technology and wireless internet access. For more exclusive events, the Executive Boardroom located on the 26th floor is designed for VIP guests and business travelers. Even better, the meeting & events space of JW Marriott Hotel Hangzhou has a direct access to Courtyard by Marriott Hangzhou Wulin, and is able to cater to both the hotels. A multi-functional 174 square meter business centre with the latest technology is well equipped to serve the meeting attendees from both JW Marriott Hotel Hangzhou and Courtyard by Mariott Hangzhou Wulin.
Hangzhou is a city where people are into delicate food, and is famous for its special cuisines. And of course JW Marriott Hotel Hangzhou is no exception. Mr. Hartmut Schaller showed us around the restaurants and private rooms and introduced the unique features of them each in detail. “We’d like to show our superb customer-oriented catering service to the readers and guests.” Said Mr. Hartmut Schaller. Besides the superior accommodation experience, JW Marriott Hotel Hangzhou also takes proud in its excellent food and beverage service. Man Ho the Chinese restaurant, with modern sleek and rustic overtones, serves delicate Cantonese cuisine as well as Hangzhou cuisine. The features here are the display kitchens, duck oven, work line and dim sum kitchens are all on show. Mr. Hartmut Schaller introduced that the guests can enjoy their dinner not only at Mon Ho, they can also go to the Man Ho Club located on the 4th floor with two private elevators to ensure guests have an exclusive and privileged experience. Savoring the subtle delicacies served by well trained staffs and appreciating the stunning view by the windows, the club presents the ultimate exclusive dining experience. The hotel also provides further choices to meet various demands of the guests, including Asia Bistro, a three meal a day buffet restaurant featuring fantastic cuisines from Japan, Thailand, Vietnam and India and food festivals with various themes. The key here is food freshness, cooked to order and variety, with a focus on the flavors of Asia. This outlet oozes life and activity, the buffet itself is clearly laid out into unique live cooking stations and guests are lured to each station by the sights and sounds that radiate for behind them. For a romantic candlelit dinner, come to Cru Steak House on the second floor, modern with textured design featuring dark wood floors and strong bold fabrics, broken with stainless steel and glass. The restaurant is about the best cuts of beef, the freshest seafood and great wines. he lobby reinvented is an integration of the lobby and lobby lounge known simple as “The Lounge”. It is divided into clearly defined zones where guests can perform various activities. Velocity bar is a new modern contemporary sports bar driven by the technology of today. Featuring large multiple LCD flat screen TVs laid out in different zones depicting the various sporting events.
“We are excited by these two hotels and the vigorous pace of our growth in China,” said Ed Fuller, President and Managing Director of International lodging for Marriott. “Together, these two hotels will be the first internationally managed properties in Wulin District and will offer travellers the flexibility of choosing accommodation options at different price points in the same complex. By being able to appeal to a diverse customer base, we have no doubt that our award-winning JW Marriott brand and our highly-acclaimed Courtyard brand will be instant successes in the city of Hangzhou.” As part of the Wulin modern commercial complex, Courtyard by Marriott Hangzhou Wulin through Hangzhou Wulin Real Estate, together with JW Marriott Hotel Hangzhou under Marriott International will become a shining new beacon for Hangzhou.
Mr. Hartmut Schaller has made illustrious achievements of successful transition and outstanding customer satisfaction of the hotels, and now he’s ready to create a new miracle of JW Marriott Hotel Hangzhou and Courtyard by Marriott Hangzhou Wulin. With Mr. Hartmut Schaller’s profound experience on the Marriott culture, JW Marriott Hotel Hangzhou and Courtyard by Marriott Hangzhou Wulin will be the rising star of Marriott International, a shining beacon in Hangzhou!
西子湖畔品杭城，伴随着香气浓郁，优雅怡人的桂花香，杭州自古就有“天竺桂子”之称，在《咸淳临安志》也有这样的记载：“桂，满觉陇独盛。” 可见桂花在杭州的栽培历史由来已久，历代文人墨客对杭州桂花的吟诵数不胜数，尤其是杭州满觉陇的桂花，更是闻名遐迩。未曾想杭州JW万豪酒店和武林万怡酒店就在桂花之都杭州两蒂并放，正应了双桂联芳之寓意。
此行对于《大酒店》既好奇又充满了熟悉感，好奇是因为这是个全新的酒店，熟悉是因为此次采访的主角是我们的老朋友，早在施华德先生就任于上海扬子江万丽总经理时我们就曾对其做过专访，并且还合作了完成了2009年“洋厨房”盛大的颁奖典礼。再次见到施华德先生依然是如此的健谈和亲切，未待我们开口他就热情的介绍起酒店的概况。在短短的几天中杭州JW万豪酒店携带其相连的杭州武林万怡酒店相继揭幕，这对双生兄弟的诞生标志着世界酒店业巨头的顶尖品牌进驻杭州，杭州JW万豪酒店是万豪集团进驻杭城的第一家酒店，并且也是万豪集团的最高品牌，这对于整个浙江省的饭店业和旅游业都具有里程碑的意义。同时位于市中心8,000平方米的城市商业综合体中，两座酒店相互贯通，拥有如“琶”一般的时尚建筑形态。拥有直面京杭大运河、雄踞武林广场的优越地理位置，结合了现代时尚和古典奢华理念的酒店坐落于城市商务及休闲中心的武林商圈，毗邻众多时尚购物中心及历史文化景点，与杭州大厦、武林广场、京杭大运河、丝绸博物馆咫尺之遥，随着地铁交通的兴建，这两家酒店更将成为商务和休闲旅客的至臻之选。
针对如此优越的地理位置，作为同时掌舵杭州JW万豪酒店及杭州武林万怡酒店的总经理施华德先生表示：“坐落在这样理想的地段我们既可以吸引商务客人也不乏旅游者的入住，并且我们4星的万怡和5星的JW万豪可以更好的为商旅客人提供更宽泛的选择。”杭州JW 万豪酒店和杭州武林万怡酒店是万豪国际在中国的第一座拥有两个不同品牌的双子塔。领导并同时运营两个酒店对于施华德先生是无先例可循的，他说：“我非常幸运拥有一个非常积极并且有能力管理两家酒店的团队，两家酒店享有共同的资源，我会更加注重团队的培训让他们可以适应更加多元化的酒店运营模式。相信我们的未来会非常的辉煌。”一年多未见的施华德先生还是拥有以前的那种魄力和对待酒店事业的激情。他曾在万豪集团旗下多个品牌的酒店担任重要职位，曾经将多家酒店运营为当地市场的首屈一指的领导者，还先后获得了万豪集团会展特殊贡献奖、杰出领导奖、野马奖、服务宾客奖及杰出宾客奖，这些都是对他成绩的肯定，也充分证明了他是这两座酒店当仁不让的掌舵者。
当谈及杭州这座城市的消费能力， 施华德先生首先和我们说了这样一句话——杭州是某国际知名品牌在中国销量最高的城市。他充分肯定了杭州这座集旅游和文化于一体的古城当下的消费能力。正如JW万豪品牌在此时选择进驻杭州，这个品牌旨在服务当今商务成功人士，提供专属的豪华住宿体验，设计优雅舒适并保留当地正宗文化特质。当然杭州JW也不例外，“一个酒店想要成功最重要的是要有对待客人的诚心和共荣协作的团结心，这将会体现一个酒店的完整实力，如果客人像第一次那样以后每次都选择我们，那么酒店就算是成功了。”拥有30年酒店管理经验的施华德先生有着普通管理者没有的淡定，有些挑战和经历从他的口中说出来是如此的轻描淡写，但又着实的让人敬佩，在接下来的旅程中我们随时随刻都体会到了他所说的协作与诚心的力量。从定制的长毛绒床罩打造舒适睡眠，到每件客房都精心配置的商务区域，再从多情景可调节光源到充满人文理念的电气设施，加上至尊奢华的副总统和总统套房特配的私人厨师，无不透露了酒店为入住客人贴心的细节设置。除此之外，杭州JW万豪酒店的宴会及会议空间非常的开阔并且灵活，拥有占地2000多平方米的会务场所以及384平方米宴会前厅和一个可俯瞰城市美景的长廊。其中位于3楼的宴会厅总面积884平方米，能同时容纳1000人，无柱式设计可分隔为3个独立区域。另外拥有12个会议场所，面积从41至136平方米不等。同时，位于酒店26楼的行政会议室，配备各种高端设备设施，提供独一无二的个性化专属服务。尤为值得一提的是在杭州JW万豪酒店与杭州武林万怡酒店相连区域，设有一个174平方米的多功能商务中心，配备先进的设备设施，可同时面向杭州JW万豪酒店和杭州武林万怡酒店客人开放，真实的做到物超所值。
杭州是一个非常注重饮食品质的城市，说道杭州人们不禁想起很多这里的特色佳肴，杭州JW酒店当然也不例外，施华德先生强调酒店的餐饮设置是非常用心的，他饶有兴致的带我们参观了酒店的餐厅和包房，并一一做了详细的解释，“这样可以让读者，包括我们的客人更加详尽的了解到我们细致而人性化的餐饮服务。”总经理依然是如此尽责和细心。酒店特设的万豪中餐厅，以现代时尚的手法演绎古典中国元素，诠释精致的粤菜和杭帮菜系。粤菜选料广泛，广博奇异；杭帮菜精巧细腻，清秀雅丽。并拥有开放式厨房让所有烹饪过程一览无疑。总经理介绍，酒店不仅有万豪中餐厅为客人呈现中式佳肴，还可以选择在4楼的万豪汇进餐，这里分为9个设计精巧的包厢，并且每个包厢都可以看到非常独特而广阔的外景。酒店还为前来用餐的客人特设了两部私人电梯到达餐厅，试想在这个空间里欣赏着窗外的美景，伴随着精良的服务，愉快的品尝大厨们精心烹饪的美食，这才是真正私密的高档餐饮体验。为了满足客人不同时段的用餐需求，酒店专设了充满惊喜的全天候自助餐厅——亚洲风尚，包含了印度、泰国、越南、日本等国的特色美食，并且定期会为客人呈现非同凡响的各国美食节。厨师们选取上等新鲜食材，依照客人的口味精心烹饪。融入生活和互动主题，现场烹饪，让视觉和听觉相互碰撞，散发出摄人诱惑力。如果想体验一下浪漫的烛光晚餐，那么不妨来二楼的扒房，这也是杭州唯一一家五星级的扒房，在这里倾听上等牛排、海鲜与美酒的动人故事，为您制造一段梦境中的完美邂逅。大堂和大堂吧的全新结合让酒廊多了实用性与功能性，巧妙地利用了空间为客人提供更加舒适的休闲体验。位于地下一层的急速V28，灵感源于当今科技，采用炫目华丽的大面积LCD电视平面墙，引领您进入时尚、动感的无限空间，无尽释放您的运动激情，脉搏随之振奋不已。
万豪国际酒店业务部总裁兼董事总经理富毅荣先生，对于杭州JW万豪酒店及杭州武林万怡酒店的开业表示：“这将是杭州武林商圈首家由国际酒店集团管理的酒店，JW万豪及万怡品牌面向不同的客户群体，同时坐落于一个城市综合体中，将为旅客提供不同价格定位的服务选择，带来最大的灵活性。本人也将十分欣喜地看到万豪酒店集团在中国的迅速发展。”杭州武林万怡酒店也是杭州武林置业有限公司打造的这个武林商业综合体的一部分，在万豪国际集团的统一管理下，与杭州JW万豪酒店一起成为这颗城市中心新商业明珠。
无论是对酒店华丽的转型，或是成为客户心目中满意度最高的酒店，这些都是施华德所创造的辉煌。杭州JW万豪酒店及杭州武林万怡酒店即将在施华德先生的带领下扬帆起航，在崭新的一年开始绘制新的万豪蓝图。相信深谙万豪管理文化和标准的他一定会将杭州JW万豪酒店及杭州武林万怡酒店发展成为又一个万豪之星，杭州之星，就像十月的桂花一般誉满杭城，誉满世界。
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