Total Value Management would then be the process of delivering superior value to stakeholders in a balanced and sustainable way. This means that the proper emphasis needs to be placed on the often competing needs of owners, customers, employees, strategic partners and community. Finding the right mix becomes the challenge. For example, if too much focus is given to ROI for owners, then we might tend to discount service levels to customers to save money, or we might discount growth opportunities to employees, or disrupt long-standing vendor relationships by driving too hard a bargain. In the short term this looks good, but in the long term it spells disaster. So sustainable value is the key.
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