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Alphabetical Acronyms按字母排序
ADR
AverageDaily Rate.The average realised price per room sold in a hotel or channel.Totalrooms revenue divided by total rooms sold
日均房价:在酒店或其他渠道的平均销售房价。总房间销售额除以销售房间数
Affiliates
Independentinternet sites who provide a click-through link to group owned website andreceive a commission when a booking is made
联盟网页:独立的网站提供集团网页的链接,从而由此得到的预定
ANZSP
Australia,New Zealand and South Pacific
澳大利亚,新西兰和南太平洋
APRM
Asia-PacificRisk Management
亚太地区风险管理
ARI
AverageRate Index
Calculatedby dividing the hotel’saverage room rate by the average of the competitor set market rate
平均房价指数:酒店平均房价除以市场同期竞争者平均房价
BAT Forecast
BusinessAlignment Team Forecast
商业联盟预测
BCE
BrandedConsumer Experience
品牌宾客体验
BFR
BestFlex Rate
最优上门散客价
BTA
BusinessTravel Agent - the same as TMC –Travel Management Company
商务旅游旅行社
C&I
Conferenceand Incentive会议和奖励
Thetwo sales segments relating to conference and incentive group travel
CAM
CapitalAsset Management
资本资产管理
CAP
ComplianceAssurance Process.
担保依法纳税措施
CAPEX
CapitalExpenditure
资本支出
CCA
Capitalconstruction authorization
基本建设批准
CMH
CompanyManaged Hotel.Includes hotels that are owned and operated hotels, and thoseoperated under management agreement
酒店管理公司:包括自行经营酒店方和酒店管理方
Competitive Set
GMdefined local hotels (usually four or five) with which a particular hotelcompetes
竞争对手
Confirmation
Thepercentage of offered calls in a CRO that actually turn into bookings.
确认预定百分比
COO
ChiefOperating Officer
首席营运官
COS/COGS
Costof Sales or Cost of Goods Sold
销售成本
CPC
CustomerProfit Contribution.The revenue supplied by a customer in
ayield contribution model, minus the cost undertaken to service, complete thesale and the displaced revenues ('Displacement’is a measure of demandthat was declined as a result of accepting this business.)
客户利润贡献
在收入贡献模型中,来自客户的收入减去所发生的服务成本,就得到销售与因(业务)替代分流的总利润.其中所谓的替代分流是指由于使用本业务而减少的对其它业务的需求
CRM
ClusterRevenue Manager.A Revenue Manager with responsibilities for more than one hotel
区域收益管理经理:其职责超过1家酒店
CRO
CentralReservations Office
中央订房办公室
CROCCE
CashReturn on Cash Capital Employed
使用资本额的现金收益
CRS
CentralReservation System.Holidex Plus being rolled out globally replacing Holidex andGlobal II
中央预定系统
CSA
ControlSelf-Assessment (online internal control questionnaire)
内部控制自我评估
CSS
CentralShared Services
中央共享服务
CTP
Contributionto Profit
Thehotel’scontribution to group Profit –(Total of management and incentive fees)
收益贡献:酒店提交给集团的收益(包含管理费和提成)
ECS
ElectronicCommission Services.The group that manages our outsourcing partner and internalsystems which make sure travel agent commissions are paid by our hotels (theTACP programme)
在线佣金服务系统
EEO
EqualEmployment Opportunities
均等就业机会
EMEA
Europe,Middle East and Africa
欧洲、中东和非洲
EMERO
TheEMEA Central Reservations Office (call centre) located in Amsterdam.
位于阿姆斯特丹的欧洲、中东、非洲中央预定办公室
EOWA
EqualOpportunity Woman Agency (Australia Only)
妇女均等就业机会机构(仅在澳大利亚)
ERT
EmergencyResponse Team
紧急反应小组
ES
EmployeeSurvey
员工满意度调查
FAM
Financeand Asset Management (1 of 8 business units). Responsible for corporatemanagement reporting, external financial reporting, Tax, Treasury, IR capitaland project appraisals
财务及资产管理:对企业管理报告负责,外部财务报告,税收,财政,风险资本和项目评估
FIS
FranchiseInformation System
加盟信息体系
Flow-through
Thepercentage of change in revenue that flows through to profit against last yearor budget. GOP is usually used as theprofit measure. Also known as drop through
收入变化率计入去年或预算利润.通常用营业总收入测算利润.也称为直接测算
FLS
FireLife Safety
消防救生索及配件系列
FPMM
Fireprotection maintenance management
消防防护维修管理
Franchisee
Anoperator who uses a brand under licence from the brand owner
特许经营人
Franchisor
Thebrand owner who licences brands for use by other operators
授予特许者
GBS
GlobalBrand Services (1 of 8 business units).Responsible for the delivery of brandservices such as reservations offices globally, and the definition of thosebrand standards that apply globally
全球品牌服务
GDS
GlobalDistribution System
全球分销系统
GFI
GroundFault Interrupter
断电器
GOP
GrossOperating Profit before fixed costs and overheads, i.e. before management fees,rent/lease expense, tax, insurance, interest, depreciation, amortisation,gain/loss on sale of property
毛营业利润:扣除各项固定费用如管理费,租借费,税收,保险,利息,折旧费,分摊费,损益
GOPPAR
Grossoperating Profit per available room.(revenue after variable costs)
每间房间的毛营业利润
GRR
GrossRooms Revenue
房间毛利润
GSA
GeneralSales Agent
总经纪人
GSS
GuestSatisfaction Index (the key measure within GSTS)
宾客满意度指数
GSS
GlobalSales Support
全球销售支持
GSTS
GuestSatisfaction Tracking System
宾客满意度追踪系统
HACCP
HazardAnalysis Critical Control Path (Food Safety)
危害分析临界控制途径
HIRO
HotelInventory Reservation Optimiser.The revenue maximisation or yield managementsystem whereby information about guest demand for a particular hotel is compiledand analysed on a hotel by hotel basis and is then used to suggest “Hurdle” values based on thisanalysis.It is a highly automated system which assists individual hotels intheir management of rates based on patterns and statistical insights derivedfrom the hotel's operating history
酒店空房预订优化系统(方案)
酒店收入最大化或称酒店生产管理系统,它收集(酒店的)客户需求(信息),并对酒店进行逐个分析,基于这样的分析,系统(可为酒店)提供临界(障碍)值.这是一个高度自动化的管理系统,可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用(入住率)管理
HMA
Hotelmanagement agreement.The agreement under which the owner of a hotel contractsout the operation of the asset. Sometimes called an OMA
酒店管理协议
HMG
HotelManagement Group
酒店管理团队
IBP
IntegratedBusiness Plan
Formsintegral part of budget process and used to track actual sales compared tobudget and forecast.Also contains rolling forecast for next 12 months
整合的企业管理流程计划:预算组成部分,采用实际销售与预算比较及预测跟踪反馈系统,同时也包含对未来12月的滚动预测
IBT
IndividualBusiness Travellers
个体商务旅行者
IDS
InternetDistribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity,Expedia)
互联网分销体系
IGU
IncomeGenerating Unit.Used in financial accounting to aggregate hotels intohomogeneous groupings
收益产出单元:用于财务生成酒店同品牌体系计算
IRR
Initialrate on return
回报初始率
KNR
KeyNegotiated Rate
关键协议费率
KPO
KeyPerformance Objectives
主要绩效标准
LIRG
LowestInternet Rate Guarantee
最低网站预定保证
LNR
LocalNegotiated Rate
当地协议汇率
LOI
Letterof Intent
意向书
LTI
Losttime injuries
浪费机会的损害
LTO
LabourTurn Over
劳动力流动
MACRO
MarketArea Central Reservations Office
Thesystem by which all reservations for properties in a given market are forwardedto a dedicated, specially trained team based in one of our central reservationsoffices.A fee is levied on the hotel based on the volume of calls handled
市场区域中央预定办公室
MMR
Manager’s Monthly Report
经理月度报告
MPI
MarketPenetration Index
Calculatedby dividing the hotel’sactual market share by fair market share
市场渗透指数,酒店实际市场份额除以平均市场占有率
MTD
Manager,Talent Development
管理层与人才发展
MTM
Manager,Talent Management
管理层与人才管理
Net RevCo
Netrevenue per call offered.A key efficiency measure for the CRO which measuresthe amount of money generated per call through to the CRO
每个所打电话的净收益
NOP
Netoperating profit
净营业利润
OHS
OccupationalHealth & Safety
职业保障
OSH
OccupationalSafety & Health
职业安全
OSI
OverallSatisfaction Index
总体满意度指数
P2P
Pay2 Produce
货到付款
PAF
PersonnelAction Form
个人行动表格
PDP
PerformanceDevelopment Plan
个人发展计划
PDR
PerformanceDevelopment Review
个人发展回顾
PFP
Payfor Performance.The collective name for all revenue generation programmes notcovered by a franchisee's reservations or marketing assessments. These include VCRO, MACRO and Affiliatemarketing
按效果付费(联营模式)
PIP
PropertyImprovement Plan.A detailed review of a hotel property assessing whatimprovements/investments are required for the property to meet brand standards
资产改进计划
PMS
PropertyManagement System
资产管理体系
PP
PriorityPrivilege
优先特权
PSC
PrioritySales Campaign
优先促销活动
QES
QualityEvaluation System质量评估体系
Atool used to measure the consistency of compliance of our hotels and resorts toproduct and service standards relevant to hotel brand
RCD
ResidualCurrent device
漏电保护器
RDOS
RegionalDirector of Sales
区域销售总监
RevPAR
RevenuePer Available Room
Calculatedby dividing the hotel’srooms revenue by the number of rooms available.Rev Par will equal the hotel’s average room rate whenoccupancy is 100%.
房间总收益除以可用房总数。当入住率100%时,此用来平衡平均房价
RevPASH
RevenuePer Available Seat Per Hour
每位每小时收益
RFP
Requestfor Proposal
提案申请
RGI
RevenueGeneration Index
Calculatedby dividing the hotel’sRev Par by the total Rev Par of your hotel’s direct competitors
每间可售房收入除以竞争对手总可售房收入
RGM
RegionalGeneral Manager
区域总经理
RMEC
RegionalMajor Expenditure Committee
区域支出委员会负责人
ROCE
Returnon Capital Employed, calculated as operating profit before exceptional itemsdivided by net operating assets, less revaluation reserve but adding backwritten off goodwill
已投资资本回报:主营业务收入(扣除额外项目)由净营业资产,极小重估价准备及商誉注销生成
ROI
Returnon Investment
投资利润率
RPC
RedeemedPoint Cost.The estimated cost to the PCR fund of redeeming one of theoutstanding points awarded to PCR members.Based on the estmated % of pointsthat will be redeemed plus the current amount of money paid to hotels or thirdparties for redemptions
积分回收
RTW
Returnto Work
复工
SOP’s
StandardOperating Procedures
标准操作步骤
SpendPAR
Totalspend per available room –a better measure of total revenue in the hotel than RevPAR as it incorporatesthe performance of non-room revenue generating activities as part of theoverall picture
空房总支出-比RevPAR更好的衡量酒店总收入的方法,它包含总收入一部分的非房间收益
SRDT
Salesand Revenue Diagnostic Tool
销售收益诊断工具
SSP
StrategicSales Path
战略销售途径
STI
ShortTerm Incentive
短期激励
TACP
TravelAgent Commission Programme.The programme that stipulates how much a travelagent is paid by our hotels for taking a booking
旅行社佣金项目:规定了一旦预定生成,旅游社的佣金支付
TPI
ThirdParty Intermediary –Third party Companies such as “WotIf” and “Need it Now” that sell our roominventory on line
第三方中介人
TQM
TotalQuality Management
全面质量管理
VCRO
VirtualCentral Reservations Office
Atool for hotels to divert their in-house after office hours reservation callsto the nearest CRO
虚拟中央预定办公室
WH&S
Workplace,Health and Safety
工作场所的卫生安全
OH&S
Occupational,Health and Safety
岗位卫生安全
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