【HSKP】客房主题对话Part4 客人不满意

本文由Even 提供

相关词汇

smoke 吸烟			smell 味道
light bulb 灯泡			burn out 烧坏了
clog/blocked 堵塞			internet access 网络接口
stain 沾污			toilet 马桶
water basin 洗脸盆			bathtub 浴缸
control knob 控制按钮			kettle 电热水壶
leakage 漏水			TV channel 电视频道
disturb 打扰			ashtray 烟灰缸
maintenance 维修工

工作中的常用语

There is a strong smoke smell in my room.

房间里有很浓的烟味。

The light bulb on the bedside lamp is burnt out.

床头灯泡烧了。

The remote control/kettle/air conditioner/TV set does not work.

遥控器/电水壶/空调/电视机坏了。

My toilet/water basin/bathtub is leakage(clogged).

马桶/洗脸盆/浴缸漏水（堵塞）了。

My bathroom was not cleaned.

浴室不干净。

The switch is broken.

开关坏了。

Something wrong with TV system, all TV channels are missing.

电视机收不到任何频道。

There is something wrong with the Internet access in my room.

我房间上网有问题。

May I have a look?

让我来看一下。

I'm sorry, I'll report to the maintenance immediately.

对不起，我马上报告工程部。

We apologize for the inconvenience.

给您带来的不便深表歉意。

I'll have our maintenance to fix it for you immediately.

我马上让工程部的同事来帮您修理。

与客人对话

G: Guest     A: Associate
Air Conditioning Problem 空调问题
G:	Excuse me, could you do something about  the air conditioning in my room?
A:	Yes, sir. What's wrong with it?
G:	There is no cold air coming out from the  air conditioner and the control knob doesn't work.
A:	I see. I'll report it to the maintenance.  We apologize for the inconvenience.
Complaint about Quality of Cleaning  Service 关于清洁服务质量的抱怨
G:	My room in not clean.
A:	I'm sorry. Let me clean it for you  immediately.
TV Problem 电视问题
G:	There is something wrong with my TV set.
A:	What seems to be the problem? / What's  wrong?
G:	The picture is not clear.
A:	I'll inform the maintenance at once and  send someone to fix it for you.
Toilet Clogged 厕所堵塞
G:	The bath tub is clogged.
A:	I'll inform the maintenance at once.