有效电话沟通技巧
1、迅速接听
一定要在第二个或第三个电话铃声时将电话接起,不管你有多么忙,千万不要给对方留下你们公司不在乎的印象。
2、认真清楚的记录
随时牢记5WH,即①When何时;②Who何人:③ Where何地:④What何事:⑤Why为什么;⑥How如何进行。在工作中记录这6点是十分重要的。
3、时间
注意时差和客户的工作时间。选择合适的时间打电话,避免非工作时间,如休息时间、用餐时间、周末假期等。
亲爱的露西:
你好吗?
我们的总经理,约翰·格林先生,想在9月15日早上10点(米兰时间),给张先生打电话,商议关于在那里开设一个样品间的事宜。
请告知这个时间你们是否方便。如果不方便,请建议什么时间方便?
诚挚的
乔治
Dear Lucy
How are you?
Mr. John Green, our General Manager, would like to call Mr Zhang on
September 15 at 10. am (MILAN TIME)about the opening of a sample room there.
Please let us know if the time is convenient for you. If not, what time would you suggest?
Yours faithfully.
George
大卫先生:
很高兴收到您的来信,关于11月4日电话会议的事宜。
我很高兴与你电话沟通,就我们目前的订单情况进行交流。莫斯科和北京的时差是4个小时,莫斯科时间11月4日上午9点进行电话会议,怎么样?另外,按照你的要求,今天我们用DHL寄给你我们的最新样品,DHL查询单号是#1913605920,请查收,收到后请确认
如果您有任何问题,请随时联系我。你可以随时联系我,拨打我办公室电话0086-10-8888(分机:101),或者手机00861381808888。
期待您的回复!
诚挚的问候,
玛丽
Dear David
Thank you for your letter, regarding telephone conference of November4.
I will be very glad to discuss with you on phone about our current order. There is 4 hours time difference between Moscow and Beijing(4 hours ). What about having telephone conference at 9 am MOSCOW Time on November 4？
Besides, upon your request, we send you today our latest sample by DHL, and the tracking No is 1913605920. Please check and confirm upon receipt.
Please don't hesitate to contact me if you have any question, You can reach me at any time by My Office phone number 0086-10-88888888(extension: 101)
or by my mobile phone 0086-13818088888.
Looking forward to your earliest reply.
Best regards
Mary
开始问候语 Greetings
早安。感谢致电AD公司。我能效劳吗?
Good morning. Thank you for calling AD Company. May I help you
你好,我是玛丽
Hello, It's Mary /It's Mary speaking.
贸易部。我是卡罗尔。
Trade Department. This is CarolL/ Carol Speaking
询问对方是谁 Learn about the Caller
请问你是哪位?
Who is speaking /Who is that speaking, Please?
是汤姆吗?
Is Tom speaking.
提供帮助 Offer help
我能帮你吗?
How can I help you?/May I help you? /What can I do for you?
你需要帮忙吗?
Would you like some help?
问对方找谁Who are you looking for?
请问找哪位
Who would you like to talk(speak) to?/ Who are you looking for?
你要转接哪里
How may I direct your call?
告知要找谁 Tell the Name
我可以和大卫先生讲话吗?
May I speak to Mr David?
我想和大卫先生讲话
Id like to speak to Mr. David？
大卫在吗
Is David there? /ls David in?/Is David available?
分机 Extension Number
请转101分机
Id like the extension 101, please. /Extension 101, please.
他的分机号码是215。
His extension number is 215.
你能记一下我的分机号吗
Can you write down my extension number?
请稍等 Hold the Line
请稍等,
Just a moment. please One moment, please /Hang on a moment
别挂电话
Hold the line. Hang on./ Don't hang up
你能稍等一会儿吗?过一会儿他就会接你电话了
Could you hold a moment, please? He'll be with you in a moment.
看看某人是否在 See If Somebody is In
我给您看看他在不在
I'll just find out for you./ Let me see if he is available. I’ll see if he is available.
请别挂电话 Hold on Please
请别挂电话,我需要你的帮助
Hang up on me, I need your help.
请别挂电话,我帮你接过去
Hold the line( Hold on), I'll connect you. /Im trying to connect you.
忙线中 The Line is Busy
抱歉,电话占线
Sorry, the line is busy the number's engaged
他现在正在接另外一个电话,
He's on another line right now.
不占线了,我帮您接过去
The line is free now. I'll put you through
有急事找人Urgent
我有急事,可不可以告诉我她的手机号码?
It's urgent. Could I have her mobile phone number?
我有急事,需要马上跟他联络,
This is an emergency. I need to get in contact with him right now.
如果有急事,你可以直接打他的手机。
If it's an emergency, you can reach him on his cellphone.
这事刻不容缓
It is a matter of utmost urgency.
现在不方便接电话 Not available
他现在有客人
Has a visitor at the moment.
他正在开会
He is in the meeting now.
很抱歉,他现在无法接电话
I'm sorry, but he is unable to come to the phone now.
很抱歉,我正好要出门。可不可以稍后再打给你。
I’m sorry, but I was just on my way out. Can I get back to you later?
找的人不在 Not In
他现在不在。
He is not in right now.
史密斯先生的办公室没人接电话。
No one answers in Mr. Smith's office
他有来上班,不过现在不在座位上
He’s here but he's not at his desk right now
他还没到办公室。
He hasn't come to the office yet
很抱歉,他刚才外出了
I’m sorry, but he is out night now
留言 Leave A message
我可以留言吗?
May/ Can I leave a message?
您要留言吗?
Would you like to leave a message?/Do you want to leave a message?
我想给安迪先生留言,
Id like to leave a message to Mr Andy.
我会再来电 Call Back Later
我会过一会儿再打来。
I’ll try again later. /I'll call back later.
我一个小时后再打来。
I'll call again in one hour later.
转告 Take A Message
要我转告吗?
Can I take a message for him?
我将尽快地转达你的留言给她
Ill give her your message as soon as possible.
当然,我一定会转达您的话
Certainly, I'll make sure he gets your message
请问他何时回来 When Will He be Back
他何时回来?
When will he be back?
你知道他什么时候回来吗?
Do you know what time he will be back? /Do you have any idea when he'll be back?
询问如何联络
我怎样才能和他联系？
How can I get in touch with him?
可以告诉我怎样才能找到他吗？
Could you tell me where I can reach him?
什么方法可以最快找到他？
what's the easiest way to contact him?
我可以打他的手机吗
Could I call his mobile phone.
听不清楚 Bad Connection
对不起,我听不懂你说的。
Sorry, I didn’t catch you'/l didn't get what you said.
我听不太清楚。
I can't hear you very well/l can't catch what you are saying.
我几乎听不到你说的。
I can barely hear you.
通讯效果不太好。
We have a bad connection.
请再说一遍Pardon
请再说一遍好吗?
Pardon?/ Excuse me?l beg your pardon? Could you repeat that, please? /Would you say that again?
请对方说慢点大声一点 Would You Speak More Slowly?
你能说慢一点吗?
Would you speak more slowly ?/Would you please slow down?
你能再大声一点?/请讲大声一点
Could you speak up a little?/Please speak a little louder.
你能再说清楚一点吗?河可以为我解释一遍吗?
Would you speak more clearly? /Would you explain more for me?
打错电话 Wrong Number
你肯定没弄错姓名吗?
Are you sure you have the right name:
我想您打错了
I’m afraid you have the wrong number./ You must have the wrong number
抱歉打搅你了
Sorry to have bothered you.
这里没有这个人 No One by that Name
对不起,这儿没有叫安娜的
I'm sorry, There is no one named Anna here.
这里不是BM公司
This is not IBM Company.
需要结束通话 At the End of the Call
噢,有人来了,我得走了
Oh, somebody's at the door. I have to go
噢,玛丽,我要挂电话了
Oh, Mary, I'd better go now/ I have to say"good-bye
结束语 Say good-Bye
很高兴跟你通话。
Nice talking to you.
我也是,再见。
Same here. bye-bye.
谢谢你的电话
Thank you for your call.
祝周末愉快!
Have a nice weekend.
【对话背景】以下为杰克与客户石东先生在 Skype上的情景对话,杰克收到
客户石东先生在 Skype上的离线留言( Offline Message),杰克登录 Skype后,使用 Skype与客户石东先生聊天并视频通话,很方便解决了客户的疑问和询等问题。
上图是石东在 Skype上给杰克的留言,杰克上线看到后提出和石东视频聊天,下面为他们的视频聊天内容。
A:喂,杰克,你能听到和看到我吗?
A: Hello, Jack. Can you hear and see me
B:是的,我可以,石东先生。很高兴在这里见到你。我可以帮助你什么吗?
B: Yes, I can. Mr. Stone. I am very glad to see you here. How may I help you?
A:我对你们新目录的几个产品感兴趣,我想知道报价。
A. I' m interested in a couple of items in your new catalog, and I would like to know the prices.
B:好的,我们针对几项产品提供特价。你对哪些产品感兴趣
B: Great We're offering a special promotional price on a few of the items What items do you have in mind?
A:我对你们目录第3页上新产品CL02特别感兴趣.
A: I'm particularly interested in your new model CL022 shown on page 3 of your catalog.
B:好的。如果数量达到50件以上,CL02的FOB上海离岸价是68美元,大量订购的话,我们还有折扣
B: OK. The price for CL022 is 68 U. S. dollars FOB Shanghai for quantities up to five hundred units. And we offer quantity discounts" for larger orders.
A:很好。你能提供有关CL02的更多详细资料吗?
A: That sounds good. Could you send me details about CL022?
B:当然可以,今天我会用邮箱发给你所有信息再见
B: Certainly. I will send all information to you by E-mail today.
A:很好。我看到详情后会打电话给你。谢谢你。
A: Terrific. I'll get back to you after I've reviewed the details. Thank you. Good-bye
B:好的。再见。石东先生。
B: OK, Bye-Bye, Mr. Stone
重点讲解 Key Points
1. Promotional
adj促销的,推销的,奖励的,晋升的
2. Discount
n折扣,贴现率 V.贴现,打折扣
【对话背景】电话客户时,有时候刚好会遇到电话占线的情况,这时你可以
在线等待,等不占线了转接过去,也可以挂断,回头再打电话。下面对话中,
第一次辛迪打电话时,威廉的电话忙线中,她只好过一会儿再打一次。
A:下午好。GT公司。你需要转接到哪里?
A: Good afternoon.GT company.How may I direct you call?
B:下午好。我是辛迪。请接分机2501
Good afternoon,This is Cindy speaking. Could I have extension 2501, please?
A:抱歉,电话占线。你要等一会吗?
A:I’m sorry the line is busy. Will you please hold the line?
B:不了,谢谢,一会儿我再打过来
B:No,Thanks, I'll try again later.
(几分钟后)(A few minutes later)
B:喂,还是辛迪,请接分机2501
B: Hello. It's Cindy again Extension 2501.Please.
A:好。现在不占线。稍等。(停顿)
A: Ok, the line is free now. Just a moment.(Pause)
B:好的
B: Ok.
A:好了,通了,请讲话
A:Well, it's ringing, go ahead. please
B:谢谢你
B: Thank you.
(辛迪和威康电话中)(Cindy and William talk on the phone)
B:喂,是威廉吗?
B: Hello. Is William speaking?
C:是的,我是威廉。你是哪位?
C: Yes. This is William. Who’s speaking please?
B:嗨,威廉。我是辛迪。电话占线,好长时间才给你打通电话。
B:Hi William. It's Cindy. The line was engaged [ɪnˈgeɪdʒd],It took me quite [kwaɪt] a long time getting to you.
C:是的,抱歉。我一直在通话中。
C: Yes. I'm sorry. I've been busy on the phone.
B:你收到我们DHL快递寄给你的样品了吗?
B: Have you received our new samples sent by DHL courier?
C:是的。今天早上刚收到你们样品
C: Yes, we got your samples this morning.
B:好的。我们想了解你对我们样品的看法
B: OK, we'd like to have your comments on our samples.
C:与我们的客户会面后本周我们肯定会给出我们的看法.
C: We will definitely give you our comments this week after meeting with our clients.
B:谢谢,期待你的消息
B: Thanks. I will be waiting for your information.
C:好的。谢谢你的来电
C: Ok. Thank you for your call
重点讲解 Key Points
I. Direct [di'rekt]
v.指导,引导
a.直接的(地)
2. Engaged [ɪnˈgeɪdʒd]
adj有人用的,已订婚的;占线的;忙碌的
eg：The line is engaged.
He was engaged to Miss Julia
3. Courier [ˈkʊriə(r)]
n.快递，快递员，导游
v快递
4.Comment [ˈkɑment]
n.评论，意见
v发表评论,为…作评语
5. Wrong number
打错电话,错号码
eg: I must have dialed a wrong number.
我一定拨错号了
【对话背景】国外客户会习惯使用电话留言信箱服务,无论客户的手机正在
使用,无法接听还是关机,客户都可以收到提醒,来听取留言。当你打电话给
国外客户时,如果遇到客户的语音信箱“接起”电话,那么你就可以根据提示
留言给客户。以下情景对话中,马克打电话给客户约翰,约翰的电话设置就是
语音留言,于是马克按照语音电话的提示给约翰留言。
(马克打电话给约翰)
语音信箱(约翰留言):你好。我是约翰。我不能够接听你的电话,在听到“嘟嘟”声后,请留下您的名字,电话号码和简短的留言。我会尽快回复你。
(Mark makes a call to John）
Voice Mailbox (John's Message): Hello. This is John. I’m not available to take your call at the moment, but please leave your name, number and a brief message after the"Beep". I'll get back to you as soon as possible.
语音信箱提示:请在听到提示音后,请留言。留言完毕后,请按[#]号键,或者直接挂机。
Voice Mailbox Prompts: Please leave your message after the tone. When you have finished recording. please press pound [#] or just hang up.
(马克听到“嘟嘟”声后,开始留言)
马克: 你好,约翰。我是ABC公司的马克。我打电话是关于我们订单#SH20140808,我想和你谈谈最新的生产情况。你可以在明天上午9点和11点之间的打电话给我,我的电话是0086-21-8888888,期待着与您交谈,再见!
Mark leaves Message after the"Beep
Mark: Hello, John. This is Mark calling from ABC company. I am phoning relating to our Order #SH20140808, I hope to talk to you about the latest Production status. You can reach me tomorrow morning anytime between 9 and 11. My Phone number is 0086-21-8888 8888 Look forward to talking to you, Bye
（留言结束后,马克按了“#”电话键)
语音信箱提示:
删除信息,请按*
查看信息,请按1
发送信息,请按2
( Mark Presses button"#"at the end of message)
Voice Mailbox Prompts:
To cancel the message, press
To review your messages, press I
To send the message. press 2
（马克按2号键)
语音信箱提示:您的留言已发送。谢谢您。再见。
(Mark presses 2)
Voice Mailbox Prompts: Your message has been
sent. Thank you. Good bye
重点讲解Key point
1. Mailbox
n.邮箱，邮筒
2.Available
adj. 有效的，可得的，可利用的
3.Brief
adj. 简短的，简洁的
2. Prompt [prɑmpt]
Vt.提示n.提示 adj. 迅速的
【对话背景】在商务电话中,如果遇到不能立即回复的情况,往往是需要核实或核查后再给对方回电以便确认。以下情景对话中,李芳打电话给麦克,约见麦克,然而麦克最近很忙,所以需查一下日程表,再回复给李芳。
A:您好。这是华中公司吗?
A: Hello, is this Hua Zhong Company?
B:早上好。这里是华中公司。请问您有什么事吗?
B: Good morning.. Yes, this is Hua Zhong Company. May I help you?
A:请找一下麦克先生可以吗?
A: May I speak to Mr. Mike, please?
B:请稍等。我为您接通电话
B: Hold on, please. I will put you through.
A:谢谢你。
A:Thank you.
C:喂,我是麦克,您是哪位?
C: Hello. Mike speaking. Who is calling?
A:早上好,麦克先生。我是李芳。
A: Good morning, Mr.Mike. This is Li Fang.
C:李芳。
C: Li Fang?
A:是的,我们一个月前在大卫先生的办公室见过面。我是H公司的。您还记得吗?
A: Yes, We met at Mr. David's office a month ago.I’m from H Company. Do you remember?
C:哦,是的,我想起来了,您有什么事吗?
C:Oh. yes, I remember now. So what can I do for?
A:噢,麦克先生,我想向您介绍一下我们的最新产品,不知明天上午我能否去您那几同您见一面。
A: well, Mr Mike, I'd like to introduce our latest products to you. So I was wondering if I could come and meet you tomorrow morning?
C:恐怕明天上午我会有另外一个约会。
C I’m afraid I have another appointment tomorrow.
A:那明天下午3点怎么样?
A: Then, how about 3: 00 p.m.tomorrow?
C:我想也不行,明天我一整天都没空,等查了我的日程表后,我会给你回电话确认会见时间。
C1 don't think so. Tomorrow I'll not be available all the day. I will call you back after checking my
Schedule。
A:好的。那我告诉您我的电话号码吧
A: OK Let me tell you my mobile phone number.
C:好的,请
C: Ok. Please.
A:我的手机号码是13818800888
A: My mobile phone number is 13818800888
C:1-3-8-1-8800-88-8,对吗?
C1-38-1-8800-88-8, is that right?
A:对的,您什么时候能回电话?
A: Right, When can l expect your call?
C:今天下午2点左右。
C Around 2 p. m. this afternoon.
A:我等你电话。
A: I will be waiting for your call.
C:谢谢你的电话,再见。
C: Thank you for calling. Goodbye.
重点讲解 Key Points L
1. Schedule ['sked3u:l
n.时间表,计划表 vt.排定,安排
【对话背景】王婷是一个皮鞋工厂的秘书。中国皮革协会是本次皮鞋展会的主办方。她正打电话给该协会的商务中心,希望安排预约张先生(她的经理)和大卫(展会负责人)会议。
接线员:商务中心。早上好。可以帮助你吗?
Operator: Business Center. Good moming. Can I help you?
王婷:请问我可以和大卫先生说话吗?
Wang Ting: May I speak to Mr. David, please?
接线员:请问,你是哪一位?
Operator: Who is calling, please?
王:我是上海第一皮鞋厂的王婷。我从上海打电话。
Wang Ting: This is Miss Wang from Shanghai No.1 Leather Shoe Factory. I'm phoning from Shanghai.
接线员:请稍等。王小姐。我来查看他是否在座位上。
Operator:. One moment please. Miss Wang. I'll check if he is at his desk.
王婷:没问题
Wang Ting: No Problem.
(转换线路) (Switch lines)
接线员:大卫先生,上海第一皮鞋厂的王小姐电话找你。
Operator: Mr. David,, Miss Wang from Shanghai No.1 Leather Shoe Factory is on the line.
大卫:请接通她的电话。
David:Put her through on my line, please.
接线员:好的。
Operator: Ok.
(暂停)(pause)
王婷:你好
Wang ting: Hello?
接线员:我正在转接你的电话。请不要挂断。
Operator: I'm trying to connect you. Hold the line,please.
王婷:好的。
Wang Ting: Ok
接线员:你好,王小姐,接通了。大卫先生的电话正在响。
Operator: Hello, Miss Wang, you are through. Mr.David's number is ring
王婷:谢谢你。
Wang Ting: Thank you.
(现在王婷和大卫先生正在通话中。)
(Now Wang Ting is speaking to Mr. David on the phone)
大卫:你好,我是大卫。
Mr. David: Hello. this is Mr. David here.
王婷:早上好,大卫先生。我是王姆,我在上海第一皮鞋厂工作。我想与你预约一下与我们经理 会张先生的会面。关于你们下个月举办的皮鞋展览。
Wang Ting: Good morning. Mr David. This is Wang Ting. I work for Shanghai No. 1 Shoe Factory. I’d like to make an appointment for our manager, Mr Zhang. to meet you. It's about the leather shoe exhibition you're holding next month.
大卫:噢,是的,我将很高兴会见张先生。哪一天方便呢?
Mr. David: Ah,yes. I would be happy to meet Mr. Zhang, Which day is convenient?
王婷:张先生下周四到北京。那天是2月18号。
Wang Ting: Mr. Zhang is arriving [əˈraivɪŋ] in Beijing next Thursday. That’s February 18,
大卫:下午2点在我的办公室怎么样?
Mr. David: How about 2 o'clock in the afternoon in my office?
王婷:可以。我会把它记下来。
Wang Ting: That’s all right. I’ll make a note of it.
大卫:好的。我期待2月18日下午2点见到。
Mr. David:Good. I’m looking forward to seeing him at 2p. m. on February 18 then.
王婷:好。非常感谢你,大卫先生。
Wang Ting: OK. Thank you very much, Mr. David.
大卫:不谢。再见
Mr. David: Not at all. Good-bye
王婷:再见
Wang Ting: Good-bye
重点讲解 Key Points
1. Put through
v.接通(电话),完成,使经历
2. Pause [pɔ;z]
HV.暂停,间歇
n暂停,停顿
3. Hold the line
不挂断电话,转换,抽打
n转换,开关,鞭子
【对话背景】上午史密斯打电话想找理查德先生,但是理查德先生不在办公室,于是史密斯先生留口信给理查德先生的秘书。下午,理查德回电话给史密斯先生,商议改变预约的时间。
(上午)(In the morning)
E:您好,我是BBB公司的接线员,能帮您什么忙吗?
E:Hello. Thanks for calling BBB Company. This is Emma speaking, Can I help you?
s:您好,我想与你们经理理查德先生说话。
s: Hello, I would like to speak to your manager Mr.Richard. Please.
E:请问您是哪一位?
E: May I ask who is calling, please?
S:我是AAA公司的史密斯。我打电话是关于下周二的会议。
s: This is Smith from AAA Company. I am calling in regards to our meeting next Tuesday.
in regards to our meeting next Tuesday.
E:谢谢你。史密斯先生,请您稍等一会儿,我查看他在不在。
E: Thank you. Mr. Smith. Please hold on for a moment, I’ll check to see if he is available
S:好的。
S: Ok.
(查看后)(after checking)
E:很抱歉,理查德先生不在座位,你想给他留个口信吗?
E: I'm sorry, Mr. Richard is away from his desk. Would you like to leave a message for him?
s:是的,请让他给我回电办公室,如果他在今天下午3点之前能联系我最好了,他可以打我的办公室电话:688-8888。
S:Yes, please have him return my call when he returns to the office.It's best if he can get in touch with me before 3 p. m. today, he can reach me at my office number, 688-8888.
E:抱歉,我没有听清楚,你可以重复一下这个电话号码吗?
E: I’m sorry, I didn't quite catch that, could you please repeat the number?
s:好的,我的办公室的电话号码是688-8888，,我的分机号码是102。
s.ok. My office number is688-8888, my extension number is 102.
E:抱歉,史密斯先生,只是确认一下,你的名字拼作是SM--TH,对吗?
E: I am sorry,Mr.smith, just to confirm, your name is spelled S-M-I-T-H, is that correct?
S:对的。
S:Yes.
E:我会让理查德先生收到您的信息,并且在今天下午3点前回电话给您。
E:I will make sure that Mr. Richard receives your message and return your call before 3 p. m. this afternoon.
S:非常感谢你。
S: Thank you very much.
(下午理查德先生回电话给史密斯先生)
(Mr. Richard calls back to Mr. Smith in the afternoon)
S:您好!我是史密斯,我能帮你做些什么吗?
S:Hello. Smith speaking. What can I do for you?
R:您好,史密斯先生,我是BB公司的理查德,您给我打过电话。很抱歉您上午往我办公室打电 话的时候我不在。我秘书说您找我是要谈关于我们下星期二见面的事情,是吗?
R: Hello,Mr.Smith,, this is Richard from BB Company returning your call. I'm sorry you missed me when you called my office this morning. My Secretary [ˈsekrəteri] said you called concerning our meeting next Tuesday.
S:是的,理查德先生,谢谢您给我回电话。很高兴终于和您联系上了,我想告诉您下星期二我可能没办法赴约,那天我将会在北京.有没有可能把见面时间改到下周一呢?
s: Yes, Mr. Richard, thank you for returning my call. I’m glad to finally get a hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be in Beijing that day. Is there any possibility we can move the meeting to next Monday?
R:对不起,恐怕我周一的日程已排满了,能否延把见面时间改到下周一呢?
R: I’m sorry. I'm afraid I'm completely [kəmˈpliːtli] booked on Monday. Would it be possible to postpone （延迟）until
you return?
s:噢,天啊,我原本打算在离开之前处理好见面之事,不过我想我可以重新安排一下,没错,我们可以安排一下,我周四上午才回来,那周四下午怎么样?这个时间你可以吗?
s: Oh, dear. I was counting on taking care of our meeting before I leave. but I suppose I could shuffle [ˈʃʌfəl] off a few things. Yes, we can arrange something. I’ll be back Thursday morning. What about Thursday afternoon? Would that work for you?
R:应该没问题。2点可以吗?
R: That should be fine. What about 2 o'clock?
s:好极了!我盼着下周四下午2点与您见面,您如果要更改时间,请随时打我手机联系。
S: Perfect! I look forward to seeing you at 2 o'clock next Thursday afternoon. If you need to change the time, please feel freet) to call me on my cell phone.
R:好的,就这么定了。史密斯先生,我们下周四见。
R:Ok, that's settled. Mr. Smith, I ll see you next Thursday.
S:到时候见。再见。
S: See you then. Bye bye.
Di
有效电话沟通技巧
1、迅速接听
一定要在第二个或第三个电话铃声时将电话接起,不管你有多么忙,千万不要给对方留下你们公司不在乎的印象。
2、认真清楚的记录
随时牢记5WH,即①When何时;②Who何人:③ Where何地:④What何事:⑤Why为什么;⑥How如何进行。在工作中记录这6点是十分重要的。
3、时间
注意时差和客户的工作时间。选择合适的时间打电话,避免非工作时间,如休息时间、用餐时间、周末假期等。
亲爱的露西:
你好吗?
我们的总经理,约翰·格林先生,想在9月15日早上10点(米兰时间),给张先生打电话,商议关于在那里开设一个样品间的事宜。
请告知这个时间你们是否方便。如果不方便,请建议什么时间方便?
诚挚的
乔治
Dear Lucy
How are you?
Mr. John Green, our General Manager, would like to call Mr Zhang on
September 15 at 10. am (MILAN TIME)about the opening of a sample room there.
Please let us know if the time is convenient for you. If not, what time would you suggest?
Yours faithfully.
George
大卫先生:
很高兴收到您的来信,关于11月4日电话会议的事宜。
我很高兴与你电话沟通,就我们目前的订单情况进行交流。莫斯科和北京的时差是4个小时,莫斯科时间11月4日上午9点进行电话会议,怎么样?另外,按照你的要求,今天我们用DHL寄给你我们的最新样品,DHL查询单号是#1913605920,请查收,收到后请确认
如果您有任何问题,请随时联系我。你可以随时联系我,拨打我办公室电话0086-10-8888(分机:101),或者手机00861381808888。
期待您的回复!
诚挚的问候,
玛丽
Dear David
Thank you for your letter, regarding telephone conference of November4.
I will be very glad to discuss with you on phone about our current order. There is 4 hours time difference between Moscow and Beijing(4 hours ). What about having telephone conference at 9 am MOSCOW Time on November 4？
Besides, upon your request, we send you today our latest sample by DHL, and the tracking No is 1913605920. Please check and confirm upon receipt.
Please don't hesitate to contact me if you have any question, You can reach me at any time by My Office phone number 0086-10-88888888(extension: 101)
or by my mobile phone 0086-13818088888.
Looking forward to your earliest reply.
Best regards
Mary
开始问候语 Greetings
早安。感谢致电AD公司。我能效劳吗?
Good morning. Thank you for calling AD Company. May I help you
你好,我是玛丽
Hello, It's Mary /It's Mary speaking.
贸易部。我是卡罗尔。
Trade Department. This is CarolL/ Carol Speaking
询问对方是谁 Learn about the Caller
请问你是哪位?
Who is speaking /Who is that speaking, Please?
是汤姆吗?
Is Tom speaking.
提供帮助 Offer help
我能帮你吗?
How can I help you?/May I help you? /What can I do for you?
你需要帮忙吗?
Would you like some help?
问对方找谁Who are you looking for?
请问找哪位
Who would you like to talk(speak) to?/ Who are you looking for?
你要转接哪里
How may I direct your call?
告知要找谁 Tell the Name
我可以和大卫先生讲话吗?
May I speak to Mr David?
我想和大卫先生讲话
Id like to speak to Mr. David？
大卫在吗
Is David there? /ls David in?/Is David available?
分机 Extension Number
请转101分机
Id like the extension 101, please. /Extension 101, please.
他的分机号码是215。
His extension number is 215.
你能记一下我的分机号吗
Can you write down my extension number?
请稍等 Hold the Line
请稍等,
Just a moment. please One moment, please /Hang on a moment
别挂电话
Hold the line. Hang on./ Don't hang up
你能稍等一会儿吗?过一会儿他就会接你电话了
Could you hold a moment, please? He'll be with you in a moment.
看看某人是否在 See If Somebody is In
我给您看看他在不在
I'll just find out for you./ Let me see if he is available. I’ll see if he is available.
请别挂电话 Hold on Please
请别挂电话,我需要你的帮助
Hang up on me, I need your help.
请别挂电话,我帮你接过去
Hold the line( Hold on), I'll connect you. /Im trying to connect you.
忙线中 The Line is Busy
抱歉,电话占线
Sorry, the line is busy the number's engaged
他现在正在接另外一个电话,
He's on another line right now.
不占线了,我帮您接过去
The line is free now. I'll put you through
有急事找人Urgent
我有急事,可不可以告诉我她的手机号码?
It's urgent. Could I have her mobile phone number?
我有急事,需要马上跟他联络,
This is an emergency. I need to get in contact with him right now.
如果有急事,你可以直接打他的手机。
If it's an emergency, you can reach him on his cellphone.
这事刻不容缓
It is a matter of utmost urgency.
现在不方便接电话 Not available
他现在有客人
Has a visitor at the moment.
他正在开会
He is in the meeting now.
很抱歉,他现在无法接电话
I'm sorry, but he is unable to come to the phone now.
很抱歉,我正好要出门。可不可以稍后再打给你。
I’m sorry, but I was just on my way out. Can I get back to you later?
找的人不在 Not In
他现在不在。
He is not in right now.
史密斯先生的办公室没人接电话。
No one answers in Mr. Smith's office
他有来上班,不过现在不在座位上
He’s here but he's not at his desk right now
他还没到办公室。
He hasn't come to the office yet
很抱歉,他刚才外出了
I’m sorry, but he is out night now
留言 Leave A message
我可以留言吗?
May/ Can I leave a message?
您要留言吗?
Would you like to leave a message?/Do you want to leave a message?
我想给安迪先生留言,
Id like to leave a message to Mr Andy.
我会再来电 Call Back Later
我会过一会儿再打来。
I’ll try again later. /I'll call back later.
我一个小时后再打来。
I'll call again in one hour later.
转告 Take A Message
要我转告吗?
Can I take a message for him?
我将尽快地转达你的留言给她
Ill give her your message as soon as possible.
当然,我一定会转达您的话
Certainly, I'll make sure he gets your message
请问他何时回来 When Will He be Back
他何时回来?
When will he be back?
你知道他什么时候回来吗?
Do you know what time he will be back? /Do you have any idea when he'll be back?
询问如何联络
我怎样才能和他联系？
How can I get in touch with him?
可以告诉我怎样才能找到他吗？
Could you tell me where I can reach him?
什么方法可以最快找到他？
what's the easiest way to contact him?
我可以打他的手机吗
Could I call his mobile phone.
听不清楚 Bad Connection
对不起,我听不懂你说的。
Sorry, I didn’t catch you'/l didn't get what you said.
我听不太清楚。
I can't hear you very well/l can't catch what you are saying.
我几乎听不到你说的。
I can barely hear you.
通讯效果不太好。
We have a bad connection.
请再说一遍Pardon
请再说一遍好吗?
Pardon?/ Excuse me?l beg your pardon? Could you repeat that, please? /Would you say that again?
请对方说慢点大声一点 Would You Speak More Slowly?
你能说慢一点吗?
Would you speak more slowly ?/Would you please slow down?
你能再大声一点?/请讲大声一点
Could you speak up a little?/Please speak a little louder.
你能再说清楚一点吗?河可以为我解释一遍吗?
Would you speak more clearly? /Would you explain more for me?
打错电话 Wrong Number
你肯定没弄错姓名吗?
Are you sure you have the right name:
我想您打错了
I’m afraid you have the wrong number./ You must have the wrong number
抱歉打搅你了
Sorry to have bothered you.
这里没有这个人 No One by that Name
对不起,这儿没有叫安娜的
I'm sorry, There is no one named Anna here.
这里不是BM公司
This is not IBM Company.
需要结束通话 At the End of the Call
噢,有人来了,我得走了
Oh, somebody's at the door. I have to go
噢,玛丽,我要挂电话了
Oh, Mary, I'd better go now/ I have to say"good-bye
结束语 Say good-Bye
很高兴跟你通话。
Nice talking to you.
我也是,再见。
Same here. bye-bye.
谢谢你的电话
Thank you for your call.
祝周末愉快!
Have a nice weekend.
【对话背景】以下为杰克与客户石东先生在 Skype上的情景对话,杰克收到
客户石东先生在 Skype上的离线留言( Offline Message),杰克登录 Skype后,使用 Skype与客户石东先生聊天并视频通话,很方便解决了客户的疑问和询等问题。
上图是石东在 Skype上给杰克的留言,杰克上线看到后提出和石东视频聊天,下面为他们的视频聊天内容。
A:喂,杰克,你能听到和看到我吗?
A: Hello, Jack. Can you hear and see me
B:是的,我可以,石东先生。很高兴在这里见到你。我可以帮助你什么吗?
B: Yes, I can. Mr. Stone. I am very glad to see you here. How may I help you?
A:我对你们新目录的几个产品感兴趣,我想知道报价。
A. I' m interested in a couple of items in your new catalog, and I would like to know the prices.
B:好的,我们针对几项产品提供特价。你对哪些产品感兴趣
B: Great We're offering a special promotional price on a few of the items What items do you have in mind?
A:我对你们目录第3页上新产品CL02特别感兴趣.
A: I'm particularly interested in your new model CL022 shown on page 3 of your catalog.
B:好的。如果数量达到50件以上,CL02的FOB上海离岸价是68美元,大量订购的话,我们还有折扣
B: OK. The price for CL022 is 68 U. S. dollars FOB Shanghai for quantities up to five hundred units. And we offer quantity discounts" for larger orders.
A:很好。你能提供有关CL02的更多详细资料吗?
A: That sounds good. Could you send me details about CL022?
B:当然可以,今天我会用邮箱发给你所有信息再见
B: Certainly. I will send all information to you by E-mail today.
A:很好。我看到详情后会打电话给你。谢谢你。
A: Terrific. I'll get back to you after I've reviewed the details. Thank you. Good-bye
B:好的。再见。石东先生。
B: OK, Bye-Bye, Mr. Stone
重点讲解 Key Points
1. Promotional
adj促销的,推销的,奖励的,晋升的
2. Discount
n折扣,贴现率 V.贴现,打折扣
【对话背景】电话客户时,有时候刚好会遇到电话占线的情况,这时你可以
在线等待,等不占线了转接过去,也可以挂断,回头再打电话。下面对话中,
第一次辛迪打电话时,威廉的电话忙线中,她只好过一会儿再打一次。
A:下午好。GT公司。你需要转接到哪里?
A: Good afternoon.GT company.How may I direct you call?
B:下午好。我是辛迪。请接分机2501
Good afternoon,This is Cindy speaking. Could I have extension 2501, please?
A:抱歉,电话占线。你要等一会吗?
A:I’m sorry the line is busy. Will you please hold the line?
B:不了,谢谢,一会儿我再打过来
B:No,Thanks, I'll try again later.
(几分钟后)(A few minutes later)
B:喂,还是辛迪,请接分机2501
B: Hello. It's Cindy again Extension 2501.Please.
A:好。现在不占线。稍等。(停顿)
A: Ok, the line is free now. Just a moment.(Pause)
B:好的
B: Ok.
A:好了,通了,请讲话
A:Well, it's ringing, go ahead. please
B:谢谢你
B: Thank you.
(辛迪和威康电话中)(Cindy and William talk on the phone)
B:喂,是威廉吗?
B: Hello. Is William speaking?
C:是的,我是威廉。你是哪位?
C: Yes. This is William. Who’s speaking please?
B:嗨,威廉。我是辛迪。电话占线,好长时间才给你打通电话。
B:Hi William. It's Cindy. The line was engaged [ɪnˈgeɪdʒd],It took me quite [kwaɪt] a long time getting to you.
C:是的,抱歉。我一直在通话中。
C: Yes. I'm sorry. I've been busy on the phone.
B:你收到我们DHL快递寄给你的样品了吗?
B: Have you received our new samples sent by DHL courier?
C:是的。今天早上刚收到你们样品
C: Yes, we got your samples this morning.
B:好的。我们想了解你对我们样品的看法
B: OK, we'd like to have your comments on our samples.
C:与我们的客户会面后本周我们肯定会给出我们的看法.
C: We will definitely give you our comments this week after meeting with our clients.
B:谢谢,期待你的消息
B: Thanks. I will be waiting for your information.
C:好的。谢谢你的来电
C: Ok. Thank you for your call
重点讲解 Key Points
I. Direct [di'rekt]
v.指导,引导
a.直接的(地)
2. Engaged [ɪnˈgeɪdʒd]
adj有人用的,已订婚的;占线的;忙碌的
eg：The line is engaged.
He was engaged to Miss Julia
3. Courier [ˈkʊriə(r)]
n.快递，快递员，导游
v快递
4.Comment [ˈkɑment]
n.评论，意见
v发表评论,为…作评语
5. Wrong number
打错电话,错号码
eg: I must have dialed a wrong number.
我一定拨错号了
【对话背景】国外客户会习惯使用电话留言信箱服务,无论客户的手机正在
使用,无法接听还是关机,客户都可以收到提醒,来听取留言。当你打电话给
国外客户时,如果遇到客户的语音信箱“接起”电话,那么你就可以根据提示
留言给客户。以下情景对话中,马克打电话给客户约翰,约翰的电话设置就是
语音留言,于是马克按照语音电话的提示给约翰留言。
(马克打电话给约翰)
语音信箱(约翰留言):你好。我是约翰。我不能够接听你的电话,在听到“嘟嘟”声后,请留下您的名字,电话号码和简短的留言。我会尽快回复你。
(Mark makes a call to John）
Voice Mailbox (John's Message): Hello. This is John. I’m not available to take your call at the moment, but please leave your name, number and a brief message after the"Beep". I'll get back to you as soon as possible.
语音信箱提示:请在听到提示音后,请留言。留言完毕后,请按[#]号键,或者直接挂机。
Voice Mailbox Prompts: Please leave your message after the tone. When you have finished recording. please press pound [#] or just hang up.
(马克听到“嘟嘟”声后,开始留言)
马克: 你好,约翰。我是ABC公司的马克。我打电话是关于我们订单#SH20140808,我想和你谈谈最新的生产情况。你可以在明天上午9点和11点之间的打电话给我,我的电话是0086-21-8888888,期待着与您交谈,再见!
Mark leaves Message after the"Beep
Mark: Hello, John. This is Mark calling from ABC company. I am phoning relating to our Order #SH20140808, I hope to talk to you about the latest Production status. You can reach me tomorrow morning anytime between 9 and 11. My Phone number is 0086-21-8888 8888 Look forward to talking to you, Bye
（留言结束后,马克按了“#”电话键)
语音信箱提示:
删除信息,请按*
查看信息,请按1
发送信息,请按2
( Mark Presses button"#"at the end of message)
Voice Mailbox Prompts:
To cancel the message, press
To review your messages, press I
To send the message. press 2
（马克按2号键)
语音信箱提示:您的留言已发送。谢谢您。再见。
(Mark presses 2)
Voice Mailbox Prompts: Your message has been
sent. Thank you. Good bye
重点讲解Key point
1. Mailbox
n.邮箱，邮筒
2.Available
adj. 有效的，可得的，可利用的
3.Brief
adj. 简短的，简洁的
2. Prompt [prɑmpt]
Vt.提示n.提示 adj. 迅速的
【对话背景】在商务电话中,如果遇到不能立即回复的情况,往往是需要核实或核查后再给对方回电以便确认。以下情景对话中,李芳打电话给麦克,约见麦克,然而麦克最近很忙,所以需查一下日程表,再回复给李芳。
A:您好。这是华中公司吗?
A: Hello, is this Hua Zhong Company?
B:早上好。这里是华中公司。请问您有什么事吗?
B: Good morning.. Yes, this is Hua Zhong Company. May I help you?
A:请找一下麦克先生可以吗?
A: May I speak to Mr. Mike, please?
B:请稍等。我为您接通电话
B: Hold on, please. I will put you through.
A:谢谢你。
A:Thank you.
C:喂,我是麦克,您是哪位?
C: Hello. Mike speaking. Who is calling?
A:早上好,麦克先生。我是李芳。
A: Good morning, Mr.Mike. This is Li Fang.
C:李芳。
C: Li Fang?
A:是的,我们一个月前在大卫先生的办公室见过面。我是H公司的。您还记得吗?
A: Yes, We met at Mr. David's office a month ago.I’m from H Company. Do you remember?
C:哦,是的,我想起来了,您有什么事吗?
C:Oh. yes, I remember now. So what can I do for?
A:噢,麦克先生,我想向您介绍一下我们的最新产品,不知明天上午我能否去您那几同您见一面。
A: well, Mr Mike, I'd like to introduce our latest products to you. So I was wondering if I could come and meet you tomorrow morning?
C:恐怕明天上午我会有另外一个约会。
C I’m afraid I have another appointment tomorrow.
A:那明天下午3点怎么样?
A: Then, how about 3: 00 p.m.tomorrow?
C:我想也不行,明天我一整天都没空,等查了我的日程表后,我会给你回电话确认会见时间。
C1 don't think so. Tomorrow I'll not be available all the day. I will call you back after checking my
Schedule。
A:好的。那我告诉您我的电话号码吧
A: OK Let me tell you my mobile phone number.
C:好的,请
C: Ok. Please.
A:我的手机号码是13818800888
A: My mobile phone number is 13818800888
C:1-3-8-1-8800-88-8,对吗?
C1-38-1-8800-88-8, is that right?
A:对的,您什么时候能回电话?
A: Right, When can l expect your call?
C:今天下午2点左右。
C Around 2 p. m. this afternoon.
A:我等你电话。
A: I will be waiting for your call.
C:谢谢你的电话,再见。
C: Thank you for calling. Goodbye.
重点讲解 Key Points L
1. Schedule ['sked3u:l
n.时间表,计划表 vt.排定,安排
【对话背景】王婷是一个皮鞋工厂的秘书。中国皮革协会是本次皮鞋展会的主办方。她正打电话给该协会的商务中心,希望安排预约张先生(她的经理)和大卫(展会负责人)会议。
接线员:商务中心。早上好。可以帮助你吗?
Operator: Business Center. Good moming. Can I help you?
王婷:请问我可以和大卫先生说话吗?
Wang Ting: May I speak to Mr. David, please?
接线员:请问,你是哪一位?
Operator: Who is calling, please?
王:我是上海第一皮鞋厂的王婷。我从上海打电话。
Wang Ting: This is Miss Wang from Shanghai No.1 Leather Shoe Factory. I'm phoning from Shanghai.
接线员:请稍等。王小姐。我来查看他是否在座位上。
Operator:. One moment please. Miss Wang. I'll check if he is at his desk.
王婷:没问题
Wang Ting: No Problem.
(转换线路) (Switch lines)
接线员:大卫先生,上海第一皮鞋厂的王小姐电话找你。
Operator: Mr. David,, Miss Wang from Shanghai No.1 Leather Shoe Factory is on the line.
大卫:请接通她的电话。
David:Put her through on my line, please.
接线员:好的。
Operator: Ok.
(暂停)(pause)
王婷:你好
Wang ting: Hello?
接线员:我正在转接你的电话。请不要挂断。
Operator: I'm trying to connect you. Hold the line,please.
王婷:好的。
Wang Ting: Ok
接线员:你好,王小姐,接通了。大卫先生的电话正在响。
Operator: Hello, Miss Wang, you are through. Mr.David's number is ring
王婷:谢谢你。
Wang Ting: Thank you.
(现在王婷和大卫先生正在通话中。)
(Now Wang Ting is speaking to Mr. David on the phone)
大卫:你好,我是大卫。
Mr. David: Hello. this is Mr. David here.
王婷:早上好,大卫先生。我是王姆,我在上海第一皮鞋厂工作。我想与你预约一下与我们经理 会张先生的会面。关于你们下个月举办的皮鞋展览。
Wang Ting: Good morning. Mr David. This is Wang Ting. I work for Shanghai No. 1 Shoe Factory. I’d like to make an appointment for our manager, Mr Zhang. to meet you. It's about the leather shoe exhibition you're holding next month.
大卫:噢,是的,我将很高兴会见张先生。哪一天方便呢?
Mr. David: Ah,yes. I would be happy to meet Mr. Zhang, Which day is convenient?
王婷:张先生下周四到北京。那天是2月18号。
Wang Ting: Mr. Zhang is arriving [əˈraivɪŋ] in Beijing next Thursday. That’s February 18,
大卫:下午2点在我的办公室怎么样?
Mr. David: How about 2 o'clock in the afternoon in my office?
王婷:可以。我会把它记下来。
Wang Ting: That’s all right. I’ll make a note of it.
大卫:好的。我期待2月18日下午2点见到。
Mr. David:Good. I’m looking forward to seeing him at 2p. m. on February 18 then.
王婷:好。非常感谢你,大卫先生。
Wang Ting: OK. Thank you very much, Mr. David.
大卫:不谢。再见
Mr. David: Not at all. Good-bye
王婷:再见
Wang Ting: Good-bye
重点讲解 Key Points
1. Put through
v.接通(电话),完成,使经历
2. Pause [pɔ;z]
HV.暂停,间歇
n暂停,停顿
3. Hold the line
不挂断电话,转换,抽打
n转换,开关,鞭子
【对话背景】上午史密斯打电话想找理查德先生,但是理查德先生不在办公室,于是史密斯先生留口信给理查德先生的秘书。下午,理查德回电话给史密斯先生,商议改变预约的时间。
(上午)(In the morning)
E:您好,我是BBB公司的接线员,能帮您什么忙吗?
E:Hello. Thanks for calling BBB Company. This is Emma speaking, Can I help you?
s:您好,我想与你们经理理查德先生说话。
s: Hello, I would like to speak to your manager Mr.Richard. Please.
E:请问您是哪一位?
E: May I ask who is calling, please?
S:我是AAA公司的史密斯。我打电话是关于下周二的会议。
s: This is Smith from AAA Company. I am calling in regards to our meeting next Tuesday.
in regards to our meeting next Tuesday.
E:谢谢你。史密斯先生,请您稍等一会儿,我查看他在不在。
E: Thank you. Mr. Smith. Please hold on for a moment, I’ll check to see if he is available
S:好的。
S: Ok.
(查看后)(after checking)
E:很抱歉,理查德先生不在座位,你想给他留个口信吗?
E: I'm sorry, Mr. Richard is away from his desk. Would you like to leave a message for him?
s:是的,请让他给我回电办公室,如果他在今天下午3点之前能联系我最好了,他可以打我的办公室电话:688-8888。
S:Yes, please have him return my call when he returns to the office.It's best if he can get in touch with me before 3 p. m. today, he can reach me at my office number, 688-8888.
E:抱歉,我没有听清楚,你可以重复一下这个电话号码吗?
E: I’m sorry, I didn't quite catch that, could you please repeat the number?
s:好的,我的办公室的电话号码是688-8888，,我的分机号码是102。
s.ok. My office number is688-8888, my extension number is 102.
E:抱歉,史密斯先生,只是确认一下,你的名字拼作是SM--TH,对吗?
E: I am sorry,Mr.smith, just to confirm, your name is spelled S-M-I-T-H, is that correct?
S:对的。
S:Yes.
E:我会让理查德先生收到您的信息,并且在今天下午3点前回电话给您。
E:I will make sure that Mr. Richard receives your message and return your call before 3 p. m. this afternoon.
S:非常感谢你。
S: Thank you very much.
(下午理查德先生回电话给史密斯先生)
(Mr. Richard calls back to Mr. Smith in the afternoon)
S:您好!我是史密斯,我能帮你做些什么吗?
S:Hello. Smith speaking. What can I do for you?
R:您好,史密斯先生,我是BB公司的理查德,您给我打过电话。很抱歉您上午往我办公室打电 话的时候我不在。我秘书说您找我是要谈关于我们下星期二见面的事情,是吗?
R: Hello,Mr.Smith,, this is Richard from BB Company returning your call. I'm sorry you missed me when you called my office this morning. My Secretary [ˈsekrəteri] said you called concerning our meeting next Tuesday.
S:是的,理查德先生,谢谢您给我回电话。很高兴终于和您联系上了,我想告诉您下星期二我可能没办法赴约,那天我将会在北京.有没有可能把见面时间改到下周一呢?
s: Yes, Mr. Richard, thank you for returning my call. I’m glad to finally get a hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be in Beijing that day. Is there any possibility we can move the meeting to next Monday?
R:对不起,恐怕我周一的日程已排满了,能否延把见面时间改到下周一呢?
R: I’m sorry. I'm afraid I'm completely [kəmˈpliːtli] booked on Monday. Would it be possible to postpone （延迟）until
you return?
s:噢,天啊,我原本打算在离开之前处理好见面之事,不过我想我可以重新安排一下,没错,我们可以安排一下,我周四上午才回来,那周四下午怎么样?这个时间你可以吗?
s: Oh, dear. I was counting on taking care of our meeting before I leave. but I suppose I could shuffle [ˈʃʌfəl] off a few things. Yes, we can arrange something. I’ll be back Thursday morning. What about Thursday afternoon? Would that work for you?
R:应该没问题。2点可以吗?
R: That should be fine. What about 2 o'clock?
s:好极了!我盼着下周四下午2点与您见面,您如果要更改时间,请随时打我手机联系。
S: Perfect! I look forward to seeing you at 2 o'clock next Thursday afternoon. If you need to change the time, please feel freet) to call me on my cell phone.
R:好的,就这么定了。史密斯先生,我们下周四见。
R:Ok, that's settled. Mr. Smith, I ll see you next Thursday.
S:到时候见。再见。
S: See you then. Bye bye.
Dial v.拨电话
Domestic call 国内电话
Extension number 分机号码
Hang up 挂机
Hold on别挂电话
Missed phone call 未接电话
Make a call 打电话
Overseas call 国际电话
Local call 室内电话
Long distance call 长途电话al v.拨电话
Domestic call 国内电话
Extension number 分机号码
Hang up 挂机
Hold on别挂电话
Missed phone call 未接电话
Make a call 打电话
Overseas call 国际电话
Local call 室内电话
Long distance call 长途电话
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