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Whether one is an office manager or a project leader, all good leaders require a number of soft skills to help them positively interact with employees or team members. Employers seek these skills in the candidates they hire for leadership roles.
所有优秀的领导者，无论是办公室的经理，还是项目负责人，都需要不少的软性技能，去与员工或者团队成员进行良性互动，用人单位会在他们招聘的领导岗位的候选人中寻找这些软性技能。
Here are the top 10 skills that make a strong leader in the workplace.
以下是可以让领导者在工作中变得更加强大的顶级十大技能：
Top 10 Leadership Soft Skills
顶级十大领导软性技能
1. Communication
沟通技能
As a leader, you need to be able to clearly and succinctly explain to your employees everything from organizational goals to specific tasks.
作为领导者，你需要有能力向下属言简意赅地传达从组织目标到具体任务的所有事项。
Leaders must master all forms of communication, including one-on-one, departmental, and full-staff conversations, as well as communication via the phone, email, and social media.
领导者必须掌握各种交流方式，包括：一对一的交流，部门内部交流，全员交流，也包括：电话交流、邮件交流以及社交媒体上的交流。
A large part of communication involves listening. Therefore, leaders should establish a steady flow of communication between themselves and their staff or team members, either through an open-door policy or regular conversations with workers. Leaders should make themselves regularly available to discuss issues and concerns with employees.
大部分的交流会涵盖倾听。因此，领导者应该在自己与员工，或者团队成员之间，创建能够进行平稳交流的流程，要么通过开放的交流政策，要么通过与工人进行对话的方式，领导者应该定期与员工讨论问题，并且关心员工。
2. Motivation
有动力
Leaders need to inspire their workers to go the extra mile for their organization; just paying a fair salary to employees is typically not enough inspiration (although it is important too). There are a number of ways to motivate your workers: you may build employee self-esteem through recognition and rewards, or by giving employees new responsibilities to increase their investment in the company.
领导者需要激励下属为组织加倍努力，仅向员工提供公平的薪资确实很常见（虽然薪酬确实很重要），但这还不足以鼓舞人心。激励员工有很多种方式：你可以通过认可与奖励的方式，让员工变得自信。或者，可以给予员工新的职责让他们在公司投入更多。
You must learn what motivators work best for your employees or team members to encourage productivity and passion.
你必须了解什么激励因素最适合你的员工或者团队成员，以期提高生产效率与工作激情。
3. Delegating
授权
Leaders who try to take on too many tasks by themselves will struggle to get anything done. These leaders often fear that delegating tasks is a sign of weakness, when in fact it is a sign of a strong leader.
事必躬亲的领导者会揽很多活，会去尝试什么事情都自己做，这些领导者通常害怕授权，将授权视为能力差的象征，而在事实上，授权是强有力的领导者的象征。
Therefore, you need to identify the skills of each of your employees, and assign duties to each employee based on his or her skill set. By delegating tasks to staff members, you can focus on other important tasks.
因此，你需要去识别每个员工的技能，并根据他或她的技能特长，对他们进行任务分配。通过将任务授权给员工，你可以将重点放在其他的重要任务上。
4. Positivity
积极性
A positive attitude can go a long way in an office. You should be able to laugh at yourself when something doesn't go quite as planned; this helps create a happy and healthy work environment, even during busy, stressful periods. Simple acts like asking employees about their vacation plans will develop a positive atmosphere in the office, and raise morale among staff members. If employees feel that they work in a positive environment, they will be more likely to want to be at work, and will therefore be more willing to put in the long hours when needed.
积极的态度，能在办公室里起到很大的作用。当事情不能按计划进行时，即使在繁忙、紧张的时期，你应该嘲笑下自己，这有助于创造一个快乐、健康的工作环境。简单的行为，比如向员工询问假期计划，将会在办公室里营造一种积极的气氛，提高员工的士气。如果员工觉得他们在一个积极的环境中工作，他们会更愿意工作，因此，他们更愿意在有需要的时候，投入更长时间到工作上。
5. Trustworthiness
诚信
Employees need to be able to feel comfortable coming to their manager or leader with questions and concerns. It is important for you to demonstrate your integrity — employees will only trust leaders they respect. By being open and honest, you will encourage the same sort of honesty in your employees.
员工需要能够向他们的经理或领导提出问题和关心的事情，而这样做会让他们感觉很惬意。展示出诚信，这一点非常重要--员工只会信任他们尊重的领导者。保持开放和真诚，你也会鼓励员工同样真诚。
6. Creativity
创造力
As a leader, you have to make a number of decisions that do not have a clear answer; you therefore need to be able to think outside of the box.
作为领导者，你必须做出不少没有明确答案的决定，因此，你需要跳出条条框框去思考。
Learning to try nontraditional solutions, or approaching problems in nontraditional ways, will help you to solve an otherwise unsolvable problem. Most employees will also be impressed and inspired by a leader who doesn't always choose the safe, conventional path.
学习去尝试与以往有所不同的解决方案，或者与以往不同的解决问题方式，这将有助于解决一个无法解决的问题。绝大多数员工，也会受到不一直选择安全、常规方法的领导者的触动与启发。
7. Feedback
反馈
Leaders should constantly look for opportunities to deliver useful information to team members about their performance. However, there is a fine line between offering employees advice and assistance, and micromanaging. By teaching employees how to improve their work and make their own decisions, you will feel more confident delegating tasks to your staff.
领导者，应该不断地寻找机会向团队成员传递绩效方面的有用信息。然而，在向员工提供建议，帮助以及微观管理方面之间，会有一道界限。通过教授员工如何改进工作，并让他们自己做决定，在将任务授权给员工时，你会更加自信。
8. Responsibility
责任心
A leader is responsible for both the successes and failures of his or her team. Therefore, you need to be willing to accept blame when something does not go correctly.
领导者对团队的成败负有责任，因此，有不正确的事情出现时，你也要乐于接受批评。
If your employees see their leader pointing fingers and blaming others, they will lose respect for you. Accept mistakes and failures, and then devise clear solutions for improvement.
如果员工发现领导者用手指着其他人，并进行指责时，他们会失去对领导者的尊重。要接受错误与失败，然后要想出清晰的解决方案加以改善。
9. Commitment
敢于承担
It is important for leaders to follow through with what they agree to do. You should be willing to put in the extra hours to complete an assignment; employees will see this commitment and follow your example. Similarly, when you promise your staff a reward, such as an office party, you should always follow through. A leader cannot expect employees to commit to their job and their tasks if he or she cannot do the same.
对于领导者来说，完成同意去做的事情是非常重要的。你应该乐于投入额外的时间来完成一项任务；员工会看到这一承诺，并以你为榜样。同样，当你向你的员工许诺奖励时，比如办公室聚会，你应该跟进下去。如果领导者不能做同样的事情，他们就不能指望员工也能投入到他们的工作和任务中。
10. Flexibility
灵活性
Mishaps and last-minute changes always occur at work. Leaders need to be flexible, accepting whatever changes come their way. Employees will appreciate your ability to accept changes in stride and creatively problem-solve.
波折和最后一刻的变化，总是会在工作中发生，由此，领导者需要灵活性，接受任何变化。员工会欣赏你拥抱变化的能力，以及创造性地解决问题的能力。
Similarly, leaders must be open to suggestions and feedback. If your staff is dissatisfied with an aspect of the office environment, listen to their concern and be open to making necessary changes. Employees will appreciate a leader's ability to accept appropriate feedback.
同样，领导者对建议和反馈要敞开大门。如果员工对办公室环境的某一方面不满意，请倾听他们的意见，并做出必要的改变，员工会欣赏领导者接受适当反馈的能力的。
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