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【Email英文】职场必备:工作中的6条邮件礼仪

/03

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今天分享的是Email英文,主题是-职场必备:工作中的6条邮件礼仪,作者是Dawn Rosenberg McKay,中文为本公号创建人浦亮元翻译,觉得有用,欢迎分享出去!(本文内容有配套语音,在喜马拉雅搜索:浦亮元,找到“职场英文”专辑后即可播放。提供建议/修改简历/商务合作,直接联系微信号:puliangyuan

Although you may not use email to communicate socially as much as you once did, you probably still use it for professional correspondence. If you interact this way with your colleagues, boss, clients and customers, and prospective employers, be sure to follow these six rules for proper email etiquette.

尽管,你不可能像之前那样用电子邮件进行交际活动,不过,你还是可能会继续使用电子邮件进行专业的通信联系。如果你和同事、老板、客户、顾客以及未来的雇主以电子邮件的方式进行交流的话,请务必遵循以下列出的6条礼仪。

请看六大邮件礼仪


1.注意邮件的礼貌

Mind Your Manners

Even in a world where we are rushing to get things done as quickly as possible in order to move on to the next task, take the time to use good manners in your email.

为了处理下一个任务,我们都急于尽可能快地把事情处理好,请在电子邮件礼貌方面花点时间吧。

Don't neglect to say "please" and "thank you."

不要忘记说“请”和“谢谢”。

When addressing people you don't know well or at all, or with whom you only have a formal relationship, address them by their title and last name, unless they have asked you to do otherwise. For example, say "Dear Mr. White" or "Dear Ms. Grey." If you are replying to an email and the sender of the original message has signed it with his or her first name only, then you can safely assume it's okay to address them in the same way.

在称呼你不熟悉,或者压根就不认识,或者和你有正式合作的人,除非对方让你以特定称呼去称呼他/她,否则,请一律以其职位与姓氏进行称呼。比如,说“亲爱的怀特先生”,或者“亲爱的格蕾女士”。如果你正在回复某一封电子邮件,而最初邮件的发件人在邮件中只写了姓氏,那么,你可以放心地认为可以用同样的方式称去呼对方。

2.注意你的语气

 Watch Your Tone

Tone is how you, as a writer, can express your attitude in an email message. It influences how it is received. You usually want to make sure to come across to the recipient as respectful, friendly, and approachable. You don't want to sound curt or demanding. Reread your message several times before hitting send. 

作为电子邮件撰写人,语气在电子邮件中可以表达出自己的态度。语气,会影响到该电子邮件的接受方式。你通常想确保让收信人认为该封电子邮件是有礼貌的、友好的,以及容易接受的。你不想让该封电子邮件听起来敷衍了事或者很费力。在发送之前,请再读几遍电子邮件。

When writing to someone with whom you've communicated before, begin by saying something friendly like "I hope you are well." While emojis may help you convey tone more easily, refrain from using them in professional email unless you are writing to someone with whom you have a very informal relationship.

在给之前沟通过的人员写邮件时通,可以以诸如“我希望你一切安好”这样友好的内容开头。实际上,表情符号是可以帮助你更轻松地传达出自己的语气,不过,请不要在专业的电子邮件里面使用表情符号,除非你和写信的对象的合作关系非常好。

Never use them when writing to a prospective employer.

在给未来的雇主写信时,切记千万不要使用表情符号。

It is always considered poor email etiquette to write an email or a portion of one in all uppercase letters. It will make you look like you are shouting.

在电子邮件中,整封电子邮件或部分内容使用大写字母,通常会被认为电子邮件礼仪很差。那封电子邮件,会让你看起来似乎是在叫嚷。

3.内容要简洁

Be Concise

Busy people have neither the time or inclination to spend more than a minute reading an individual email.

忙碌的人,是没有时间,或者愿意花超过一分钟的时间,去阅读某封个人邮件的。

If you want to allow your recipient to read your message quickly, and still understand it, you must keep it brief.

如果想让收件人快速阅读你发出的邮件,并且仍然理解,你得保持邮件的简洁。

Don't leave out pertinent details, however. Make sure your message clearly conveys your reason for writing it in the first place. Nobody saves time if you end up having a back and forth while you try to explain the details you omitted.

不过,不要遗漏相关的细节。首先,你要确保邮件内的信息清楚地表达了你为何要撰写该封电子邮件。当你反复尝试去解释疏忽的细节时,没有人会挤出时间去继续关注你所发的电子邮件。

4.避免使用文字缩写

 Avoid Using Texting Abbreviations

Even though you want to save time, you shouldn't use texting abbreviations in your professional email. If you text a lot, as many people do, you may be accustomed to using a sort of shorthand to speak to your friends. For example, you may use "u," "ur," and "plz" instead of "you," "your," and  "please." These abbreviations have no place in business correspondence, unless the recipient is someone with whom you have a casual relationship.

即便想节省时间,你也不应该在专业的邮件中使用文字缩写。如果文字很多的话,你可能会与不少人一样,会习惯于使用缩写和你的朋友交谈。例如,你可能使用u、ur、plz来替代you、your与please。这些缩写不应该在商务信函中出现,除非收件人与你之间的关系没有那么正式。

5.使用专业的电子邮件地址

 Use a Professional Email Address

For messages related to your current job, always use the email address your employer assigned to you. However, you should never use it to send messages that are unrelated to your job, for example, if you are looking for a new one. Use a personal email account instead.

对于与当前工作相关的电子电子邮件,请务必使用雇主分配给你的电子邮件地址。不过,你不应该用该电子邮件地址来发送与工作无关的电子电子邮件,例如,如果正在寻找一个新的工作,那么,请使用个人电子邮件帐户。

If you don't have a personal account, for example, the one your internet service provider provided when you signed up for service, get a free email account.

例如,如果你没有个人电子邮箱帐户,如果你进行了注册,那么互联网服务商会为你提供一个免费的电子邮件帐户。 

Use Gmail or another service to set up an address that sounds professional. Don't use anything silly or suggestive. Your first initial and last name or your full name are appropriate choices.

请使用Gmail,或其他听起来非常专业的电子邮箱。不要使用没有任何意义或让人产生联想的内容。请使用姓,或者名字,或者全名,会是合适的选择。

6.别忘记拼写和语法问题

Don't Forget Spelling and Grammar Count 

It is imperative that you proofread your email carefully. Never neglect this critical step, no matter how busy you are. The things you want to be attentive to are correct spelling and proper grammar. In addition to spelling common words correctly, you also want to spell people's names right, including that of your recipient and the name of his or her company.

仔细校对电子邮件,这一点非常重要。无论多忙,千万不要忽视这一关键的步骤。你需要注意拼写和语法的准确性。除了正确拼写常用单词外,你还需要正确拼写别人的名字,包括收件人的姓名,以及对方公司的名称。

Be careful about relying too heavily on spell-checkers. They may not notice misspellings of words when used incorrectly.  For example, a spell-checker won't flag the word "to" in the sentence, "I have to questions for you," even though, in this context, it should be "two." Double check spellings you are unsure of by using a free online dictionary like Merriam-Webster.

不要过分依赖单词拼写检查。如果用词不当,那么,拼写检查可能并不会注意到单词的拼写错误。例如,拼写检查器不会标注I have to questions for you这句中的单词to,在这种情况下,to应该是two。请利用诸如韦氏词典这样的在线词典,对不确定的单词拼写进行再次检查。

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