Lesson 3 Inquiring at the hotel 店内服务
1、Abouttelephone service 询问电话服务
Scene1
(A:Operator, B: Tour leader)
A: This is the operator.May I helpyou?
B: Yes. What’s my telephone number?
A: The extension[iksˈtenʃən] number is just the same as your room number.
B: And I’d like to call my local guide in hisroom. What should I do?
A: Doyou know the roomnumber, sir?
B: Yes. It’s 536.
A: Please dial 20 and then the room number.
B: I see. I also want to make a local call.Can you tell me how to make it?
A: Certainly, sir. Please dial 9 for outsidecall first, followed by area code and the number you want.
B: May I know the area code in your country?
A: There is a telephone directory[diˈrektəri] in the drawer of the writing desk. You may refer to it.
B: Thank you very much for your help.
A: You’re welcome, sir. If you have anyquestions, please call me. Have a nice day.
Scene2
(A:Operator, B: Tour leader, C: Receptionist)
A: Operator.May I helpyou?
B: Yes. I’d like to make a call back toChina.
A: Certainly, sir.May I knowyour room number?
B: Room1218, Mr. Li.
A: Mr. Li, you should put a deposit in thefront desk first. Then I’ll make international calls for you.
B: How much for the deposit?
A: I’m not very clear about it. You cancontact with the front desk. Hold on, please. I’ll put you through to the frontdesk.
C: Hello, Front Desk. Can I help you?
B: Yes, I’m in room1218.My name is Li Gang. I’dlike to make IDD calls in my room.
C: All right, Mr. Li. But we require adeposit of 100 dollars for the telephone charge.
B: No problem.I’ll go to pay thedeposit right now.
(At the Front Desk)
C: Good afternoon. May I helpyou?
B: I’m Li Gang in room1218. Here is the 100-dollardeposit. Here you are.
C: Ok.This is the receiptfor the deposit. Please keep it. You can make international calls in your roomin 5 minutes.
B: Thank you.
C: My pleasure.
(In room1218)
A: This is the operator, Mr. Li. Yourinternational call has been connected. Go ahead, please.
B: But I wonder how to dial.
A: Please dial 00 first, and then the countrycode, the area code and the number you want.
B: Thank you very much.
A: It’s our pleasure..
场景1
A: 我是接线员,有什么需要帮助的吗?
B: 是的。我的电话号码是多少?
A: 分机号和房号是一样的。
B: 我想打给我们的地陪的房间我应该怎么办?
A: 先生你知道房号吗?
B: 是的。536号房。
A: 请拨20然后拨房号。
B: 我知道了。我还想打市话。你能告诉我怎么打吗?
A: 当然。打外线先拨9,然后区号,然后你要打的号码。
B: 我能知道你们国家地区的区号吗?
A: 书桌抽屉里有电话号码簿。你可以查阅。
B: 非常感谢你的帮助。
A: 不客气,先生。如果你有任何问题,请找我。祝你度过美好的一天。
场景2
A: 我是接线员,有什么需要帮助的吗?
B: 是的。我想打电话回中国。
A: 可以的,先生。我可以知道你的房号吗?
B: 李先生,1218号房。
A: 李先生,你需要在前台交押金。然后我们可以为你拨国际长途。
B: 押金多少钱?
A: 我不是很清楚。你可以联系总台。请不要挂机。我替你将电话转到总台。
C: 你好,这里是总台。有什么需要帮助的吗?
B: 你好,我住1218号房,我叫李刚。我想在房内打国际长途。
C: 可以的,李先生。但我们需要收100美元的押金。
B: 没问题。我马上过来付押金。
(在总台)
C: 下午好。有什么需要帮助的吗?
B: 我是1218号房的李刚。这里是100美元的押金。给你。
C: 好的。这是押金的收据。请保管好。5分钟后你可以在房里打国际长途。
B: 谢谢。
C: 乐意为你服务。
(1218号房)
A: 我是接线员,李先生。你的国际长途已经连上了。你可以打了。
B: 但是我想知道怎么打。
A: 请先拨00,然后国家号,然后区号,然后你要拨的号码。
B: 非常感谢。
A: 乐意为你服务。
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